[00:02] then you know very well how important role WhatsApp plays in e-commerce. Today, countless brands are taking thousands of orders daily on WhatsApp.  But among these thousands of orders, sometimes orders remain pending due to late reply or no reply.
[00:15] So think for a moment.  A customer texts at 2:00 in the night. The other is doing it at 6:00 in the morning.  The third one is messaging you when you are travelling, busy somewhere or in a meeting.  But all three get an answer immediately.
[00:28] Attention is obtained.  They confirmed on the spot at that very moment and the customer does not even feel that you yourself are talking to him or some AI agent is talking to him.  Yes,
[00:43] from now begins the era of WhatsApp AI Agent which will grow your business from one level to another in a way that you might not have even imagined. And the most interesting thing is that this AI agent of WhatsApp is totally free.  You can easily set it up on your business number.
[00:58] And it will talk to the customer just like you. From his first question till the order is confirmed, he will be given all kinds of information.  It will clear his doubts and it will remain active on your WhatsApp not just for an hour but 247.  This means that now not a single
[01:12] customer will get a late reply.  He will not have to wait and thus none of your orders will be missed.  So WhatsApp launched this AI agent last week. Update your business WhatsApp. If you are not able to see this feature, then
[01:24] how to use it and take full advantage of it and grow your business. So you will open your WhatsApp business.  Here you have to come to the Tools menu and here you will see the option of AI Agent.  If you don't see this option,
[01:37] update your WhatsApp. Inshallah it must have become visible here. Then you will click on this.  Get AI Agent That Helps Customers 24/7.  This is the same thing I have already told you. After this you will click on Create AI Agent.
[01:50] After this you will click on Create AI Agent. Setting Up Your AI Lenny Our AI agent has been created.  Now we just have to train him. Now here you will get two options as to how you have talked to your customers in the last 6 months and the
[02:02] want your AI agent to prepare itself by or you want to prepare it in a completely new way , then you can choose any of these options. With the first option, it will
[02:15] train it in a completely new way.   It is recommended that you So, we will click on Continue.  It has started preparing itself. we will let you know.  As soon as the agent learns everything.  This is where
[02:31] your catalogs should be in WhatsApp.  Just like you have like it is published there, you can upload it here also and create a catalogue etc.  And if you have created your catalogs inside Meta, you
[02:44] choose the first option to guide you. Click on Done.  Now our AI agent is almost ready.  Here you will see three options.  Manage New Knowledge, Add Business Info, Add Purchase Info.
[02:56] Here you have to work very carefully. You have to set these up.  Let's go with the first option.  Enter your store name, business address, business Then continue.
[03:08] After this, if you want, you can also setup these things.   You may want to offer discounts etc. so that if the AI ​​feels that the customer is leaving, it can automatically return and exchange policy.  Please tell us about the shipping policy.
[03:22] which ways he can make payment and in Here you should tell him that when the customer uses any word in his chat, Similarly, you have to
[03:36] whenever the customer types the word payment in his message, skip for now.  This is our AI agent that we have to train.
[03:48] Click on Review Again.  The way it has been ticked here.  You will also fill these things out.  The more data you give to your AI, from the customer's salam to his Allah Hafiz, wherever different types of wording are
[04:00] messages you want to give in reply to that, you will fill it out here.  After this there is a setting option here.  Here the first option is the same business info one.  The second option you get is can add your different types of products so that the customers ask what else do you have that
[04:14] is best?  So AI will automatically select things from here and show them.  Similarly, the next option is Share Purchase Info in which all the same things like payment etc. are coming.  Come back.  Respond to customer queries.  Here you
[04:26] can add different types of questions. the response if this is asked?  So here you have to add different types of questions and knows this work very well, how customers ask questions related to their business, so after discussing with them,
[04:40] add the questions here, add their responses, similarly here comes the option of Ask for Customer Info, that when the customer is ready to place the order, then what questions should your AI ask him?  Initially, all the questions were being asked by your customer.
[04:52] But when the deal is done then the AI will ask that I need your address, I need your phone number, I need your exact location and in what quantity do you want to buy this product , you will add all kinds of information here and
[05:04] after adding it you will declare it done.  And if the customer is not ready, is not satisfied or feels that he is talking to AI and wants to talk directly to the customer support team, then there is an option available here to book a customer appointment.  Here the
[05:16] same AI will schedule a call to link that customer with you. Your agent will ask the customer whether he wants to talk to you on call, message, email or video call. Here the option of Google Meet is available, so this work will
[05:29] also be done very easily.  After this, there is a section on ways to control.  Here you can set that if the customer has come after seeing any of your ads, then that response should go to him. how can you get responses to it?  Meaning you can easily do different types of settings here.
[05:43] Similarly, there is a lot of detail present in the knowledge.  You can add other businesses and different types of links, you can do that easily too. If you want to share any kind of file etc. with them, that option is also available here.  So you can easily add all these things here and
[05:57] grow your business. After this is the rule option.  This is also an amazing option that how will emojis etc. work inside chatting? When should the AI ​​show the prices and if the customer disappears while talking and is not responding
[06:09] , then after how much time will your AI agent contact that customer again?  So this last feature is very amazing. Often the customers disappear while talking and we also forget.  But AI will not forget the timing you set, it will try to engage it again after 1
[06:22] hour, 2 hours, 3 hours. So when you give complete information to your AI.  Add all types of questions, answers etc. you can test it yourself.
[06:36] after training it, you must test it. Talk like a customer.  See how it responds.  Is it getting stuck anywhere?  Is the person you have guided responding in the same way or not?  And as a customer, are you satisfied with what he says
[06:49] or not?  That means you can make it capable of talking exactly like you.  How you talk to a customer to convince them to place an order. offers?  You guide it through all that and you can sleep soundly.  It will
[07:05] work for you 247, reply and engage the customers immediately.  So, this is WhatsApp's new AI agent and the interesting thing is that they have provided it absolutely free of cost. You should definitely take as much benefit from it as you can. Some people say that AI is
[07:17] eating jobs.  It is absolutely eating away at the people who are not learning it.  And when giants like Meta are giving you the opportunity to use AI for free , then you should not sit idle.  These things are a little difficult in the beginning.  But when
[07:29] you engage with them and learn them, then believe me, you get full benefit from them.  Alhamdulillah, I, Banda Nachij, have been testing all the tools that are coming in the market since Chat GPT was launched, Banda Nachij, have been testing all the tools that are coming in the market since Chat GPT was launched,
[07:43] in my YouTube journey and believe me, I am getting immense benefits from them.  I am earning risk and also learning.  So WhatsApp Agent is a new tool that can surely help you grow your business.  So that's all for today's video.  How did
[07:56] you like today's video?  How did you like WhatsApp's AI agent?  Tell us in the comments as per your requirement. Take great care of yourself.   Please remember me in your prayers.  If I live, we will in your prayers.  If I live, we will meet again.  Greetings.