--- title: 'The Biggest WhatsApp Update of the Year' source: 'https://youtube.com/watch?v=kHYrL7DGBdI' video_id: 'kHYrL7DGBdI' date: 2026-08-07 duration_sec: 506 channel: 'Faisal Shabbir' --- # The Biggest WhatsApp Update of the Year > Source: [The Biggest WhatsApp Update of the Year](https://youtube.com/watch?v=kHYrL7DGBdI) ## Summary This video demonstrates how to set up WhatsApp's new AI Agent feature, which is designed to automate customer interactions and order confirmations on WhatsApp Business. The presenter walks through the entire setup process, from accessing the feature to training the AI with business information, FAQs, and response rules. The video emphasizes that this tool is free and can help businesses respond to customers 24/7, reducing missed orders and improving customer engagement. ### Key Points - **The Problem: Missed Orders on WhatsApp** [00:02] — Brands receive thousands of orders daily on WhatsApp, but many are missed due to late or no replies, especially outside business hours. - **The Solution: 24/7 AI Agent** [00:15] — An AI agent can answer customer queries instantly at any time, confirming orders on the spot, and customers may not even realize they are talking to a bot. - **WhatsApp AI Agent is Free** [00:43] — The AI agent is completely free and can be set up on your business number, providing round-the-clock customer service. - **How to Access the AI Agent** [01:24] — Open WhatsApp Business, go to the Tools menu, and select the AI Agent option. If not visible, update the app. - **Creating and Training the AI Agent** [01:50] — Click 'Create AI Agent' and choose to train it based on your past 6 months of customer interactions or from scratch. The AI will learn from your chat history. - **Adding Business Info and Catalogs** [02:31] — Upload your product catalog or link it from Meta. Provide business details like store name, address, and contact information. - **Configuring Knowledge and Policies** [02:56] — Set up business info, purchase info, shipping, return/exchange policies, and payment methods. The more data you provide, the better the AI responds. - **Adding FAQs and Responses** [03:48] — Add common customer questions and their responses. This helps the AI handle queries effectively and consistently. - **Collecting Customer Info and Booking Appointments** [04:52] — Configure the AI to ask for address, phone number, and order quantity. Also, set up an option for customers to book a call or meeting with a human agent if needed. - **Advanced Settings and Rules** [05:43] — Control responses based on ad clicks, add links, share files, and set rules for emoji usage, price display, and re-engagement timing for inactive customers. - **Testing and Refining the AI** [06:36] — After training, test the AI by simulating a customer conversation. Identify any gaps and refine the responses to match your style and sales approach. - **Final Takeaway: Embrace AI** [07:05] — The AI agent works 24/7 for free. The presenter encourages viewers to learn and use AI tools, as they are replacing those who don't adapt. ### Conclusion WhatsApp's new AI Agent is a powerful, free tool that can automate customer service and order processing, ensuring no customer is left waiting. By properly training and testing the AI, businesses can significantly improve their response times and sales conversion. ## Transcript then you know very well how important role WhatsApp plays in e-commerce. Today, countless brands are taking thousands of orders daily on WhatsApp. But among these thousands of orders, sometimes orders remain pending due to late reply or no reply. So think for a moment. A customer texts at 2:00 in the night. The other is doing it at 6:00 in the morning. The third one is messaging you when you are travelling, busy somewhere or in a meeting. But all three get an answer immediately. Attention is obtained. They confirmed on the spot at that very moment and the customer does not even feel that you yourself are talking to him or some AI agent is talking to him. Yes, from now begins the era of WhatsApp AI Agent which will grow your business from one level to another in a way that you might not have even imagined. And the most interesting thing is that this AI agent of WhatsApp is totally free. You can easily set it up on your business number. And it will talk to the customer just like you. From his first question till the order is confirmed, he will be given all kinds of information. It will clear his doubts and it will remain active on your WhatsApp not just for an hour but 247. This means that now not a single customer will get a late reply. He will not have to wait and thus none of your orders will be missed. So WhatsApp launched this AI agent last week. Update your business WhatsApp. If you are not able to see this feature, then how to use it and take full advantage of it and grow your business. So you will open your WhatsApp business. Here you have to come to the Tools menu and here you will see the option of AI Agent. If you don't see this option, update your WhatsApp. Inshallah it must have become visible here. Then you will click on this. Get AI Agent That Helps Customers 24/7. This is the same thing I have already told you. After this you will click on Create AI Agent. After this you will click on Create AI Agent. Setting Up Your AI Lenny Our AI agent has been created. Now we just have to train him. Now here you will get two options as to how you have talked to your customers in the last 6 months and the want your AI agent to prepare itself by or you want to prepare it in a completely new way , then you can choose any of these options. With the first option, it will train it in a completely new way. It is recommended that you So, we will click on Continue. It has started preparing itself. we will let you know. As soon as the agent learns everything. This is where your catalogs should be in WhatsApp. Just like you have like it is published there, you can upload it here also and create a catalogue etc. And if you have created your catalogs inside Meta, you choose the first option to guide you. Click on Done. Now our AI agent is almost ready. Here you will see three options. Manage New Knowledge, Add Business Info, Add Purchase Info. Here you have to work very carefully. You have to set these up. Let's go with the first option. Enter your store name, business address, business Then continue. After this, if you want, you can also setup these things. You may want to offer discounts etc. so that if the AI ​​feels that the customer is leaving, it can automatically return and exchange policy. Please tell us about the shipping policy. which ways he can make payment and in Here you should tell him that when the customer uses any word in his chat, Similarly, you have to whenever the customer types the word payment in his message, skip for now. This is our AI agent that we have to train. Click on Review Again. The way it has been ticked here. You will also fill these things out. The more data you give to your AI, from the customer's salam to his Allah Hafiz, wherever different types of wording are messages you want to give in reply to that, you will fill it out here. After this there is a setting option here. Here the first option is the same business info one. The second option you get is can add your different types of products so that the customers ask what else do you have that is best? So AI will automatically select things from here and show them. Similarly, the next option is Share Purchase Info in which all the same things like payment etc. are coming. Come back. Respond to customer queries. Here you can add different types of questions. the response if this is asked? So here you have to add different types of questions and knows this work very well, how customers ask questions related to their business, so after discussing with them, add the questions here, add their responses, similarly here comes the option of Ask for Customer Info, that when the customer is ready to place the order, then what questions should your AI ask him? Initially, all the questions were being asked by your customer. But when the deal is done then the AI will ask that I need your address, I need your phone number, I need your exact location and in what quantity do you want to buy this product , you will add all kinds of information here and after adding it you will declare it done. And if the customer is not ready, is not satisfied or feels that he is talking to AI and wants to talk directly to the customer support team, then there is an option available here to book a customer appointment. Here the same AI will schedule a call to link that customer with you. Your agent will ask the customer whether he wants to talk to you on call, message, email or video call. Here the option of Google Meet is available, so this work will also be done very easily. After this, there is a section on ways to control. Here you can set that if the customer has come after seeing any of your ads, then that response should go to him. how can you get responses to it? Meaning you can easily do different types of settings here. Similarly, there is a lot of detail present in the knowledge. You can add other businesses and different types of links, you can do that easily too. If you want to share any kind of file etc. with them, that option is also available here. So you can easily add all these things here and grow your business. After this is the rule option. This is also an amazing option that how will emojis etc. work inside chatting? When should the AI ​​show the prices and if the customer disappears while talking and is not responding , then after how much time will your AI agent contact that customer again? So this last feature is very amazing. Often the customers disappear while talking and we also forget. But AI will not forget the timing you set, it will try to engage it again after 1 hour, 2 hours, 3 hours. So when you give complete information to your AI. Add all types of questions, answers etc. you can test it yourself. after training it, you must test it. Talk like a customer. See how it responds. Is it getting stuck anywhere? Is the person you have guided responding in the same way or not? And as a customer, are you satisfied with what he says or not? That means you can make it capable of talking exactly like you. How you talk to a customer to convince them to place an order. offers? You guide it through all that and you can sleep soundly. It will work for you 247, reply and engage the customers immediately. So, this is WhatsApp's new AI agent and the interesting thing is that they have provided it absolutely free of cost. You should definitely take as much benefit from it as you can. Some people say that AI is eating jobs. It is absolutely eating away at the people who are not learning it. And when giants like Meta are giving you the opportunity to use AI for free , then you should not sit idle. These things are a little difficult in the beginning. But when you engage with them and learn them, then believe me, you get full benefit from them. Alhamdulillah, I, Banda Nachij, have been testing all the tools that are coming in the market since Chat GPT was launched, Banda Nachij, have been testing all the tools that are coming in the market since Chat GPT was launched, in my YouTube journey and believe me, I am getting immense benefits from them. I am earning risk and also learning. So WhatsApp Agent is a new tool that can surely help you grow your business. So that's all for today's video. How did you like today's video? How did you like WhatsApp's AI agent? Tell us in the comments as per your requirement. Take great care of yourself. Please remember me in your prayers. If I live, we will in your prayers. If I live, we will meet again. Greetings.