if you are experiencing reduced or no suction the dirty water tank may be full or there may be a clog in your system first take off the dirty water tank take off the lid empty the tank and rinse both parts under running water check the foam filter for debris and rinse it as well remove the nozzle cover then rinse it under running water and clear out any debris put the nozzle cover back on and secure the tank back into place and that's it if you have any questions please feel free to reach out to us if solution is not dispensing from your floormate deluxe first check that the knob control on the side is set to wash mode if it's set to dry mode floor mate won't dispense water or solution the brushes will also not spin while in dry mode or if in the upright position next make sure your cleaner is off and unplugged then check the nozzle for clogs remove the nozzle cover then rinse it under running water and clear out any debris press these two buttons to release and remove the brushes then rinse them off to clear off any debris reinsert the brushes by aligning this post with the hole underneath push firmly until it snaps into place then reattach the nozzle cover and that's it if you have any questions please feel free to reach out to us