---
title: 'New Course: Mastering Difficult Conversations with AI'
source: 'https://youtube.com/watch?v=Eorjmb0--IM'
video_id: 'Eorjmb0--IM'
date: 2026-07-31
duration_sec: 63
---

# New Course: Mastering Difficult Conversations with AI

> Source: [New Course: Mastering Difficult Conversations with AI](https://youtube.com/watch?v=Eorjmb0--IM)

## Summary

This video is a promotional introduction to a new course called 'Mastering Difficult Conversations with AI'. It highlights the common challenge of giving tough feedback, presents a course designed to build confidence and empathy, and mentions that participants will create an AI-powered conversation simulation and apply research-based frameworks to real-life scenarios.

### Key Points

- **The Challenge of Difficult Conversations** [00:00] — The video opens with a scenario where a direct report's work isn't good enough and the conversation doesn't go well, illustrating a common workplace problem that the course aims to solve.
- **Course Mission and Approach** [00:15] — The course is designed to help viewers master difficult conversation skills, give them confidence and empathy, and provide research-based frameworks.
- **Build an AI-Powered Conversation** [00:28] — Learners will build their own AI-powered conversation simulation, such as practicing a conversation about a telco deal with a character named Jim.
- **Apply Learnings to Real Life** [00:42] — The course emphasizes applying the learnings to your own life and learning from successes, not just theory.
- **Introduction of the Instructor** [00:56] — Jeremy Utley is the presenter and the course begins after his introduction.

## Transcript

a direct report that their work wasn't good enough. conversation didn't go so well. meeting to course correct.
to help you address these challenges, and to master these skills, and to give you the confidence and empathy.
you'll actually build your own AI powered conversation Hey Jim, do you mind if we quickly align on the telco deal? You're about to tell me that this deal isn't mine.
and applying the learnings to your own life. give you research based frameworks, but more and really learn from the successes
JEREMY UTLEY: Let's get started.