[00:02] The process is so you would send me a message. I would send you the form and then from there we send them a WhatsApp message. 80% don't answer to that >> No. >> You could call. [00:14] >> You have a lead nurture issue. It's not a shortage issue. Like you need to work volume of outreach, you've got availability, speed, and you got components of lead nurture. It's how many times do I reach out, how quickly [00:28] do I do it, how personalized is the outreach that I'm doing, and then what availability do I provide them so that I can make it convenient for them. And so 10 on each of these scales, >> The volume I think low. Only one [00:40] >> Right. Exactly. So you have super low volume. We're currently a one here, you're not even doing the volume. And do you do any personalization with the it's looks like blah blah blah blah blah." Okay. And they just don't respond [00:53] >> Right. Got it. So I'll put that as a five. What I would do here is like, "Okay, if I need to fix this, then the first thing that I would crank up is probably this one. I'd reach out way more times, follow up, [01:05] and I would do it faster. This one will become a problem as you do these still up, and then you're going to start needing more guys.