---
title: 'I Still Haven''t Received My Trump Phone'
source: 'https://youtube.com/watch?v=Rj-hlgClw6M'
video_id: 'Rj-hlgClw6M'
date: 2026-06-15
duration_sec: 0
---

# I Still Haven't Received My Trump Phone

> Source: [I Still Haven't Received My Trump Phone](https://youtube.com/watch?v=Rj-hlgClw6M)

## Summary

The video follows a frustrated customer who has been unable to receive his Trump Phone due to a series of technical and logistical failures, including emails landing in spam, a broken login portal, and poor customer service. He contrasts his experience with others who have received the phone, highlighting the chaotic and amateurish rollout of the Trump Mobile brand.

### Key Points

- **Frustration with Trump Phone delay** [0:00] — The narrator is the only person he knows who hasn't received his Trump Phone, despite waiting for a year. He feels ignored by customer service and unable to complete payment due to missing emails.
- **Customer service call** [2:50] — He calls Trump Mobile support and is told the device assignment process is not complete. The representative says he needs to wait for a link to pay the remaining balance, but the email hasn't arrived.
- **Continued frustration** [5:37] — After the call, he expresses anger that everyone else is getting their phone while he is stuck. He feels his communications are compromised without the 'American' phone.
- **Skepticism about Trump Mobile** [7:04] — He notes that experts predicted the phone couldn't be made in the US at the advertised price, and the low volume of actual orders likely allowed them to refurbish existing phones.
- **Email found in spam** [8:48] — He discovers the payment invitation email was in his spam folder due to misconfigured DMARC records and phishing-like characteristics, calling it an 'own goal of historic stupidity.'
- **Login portal issues** [10:40] — He cannot log in to the portal even after resetting his password, and the two-factor code never arrives. He notes that others have the same problem.
- **Payment and fraud flag** [12:58] — He attempts to pay but is forced to consent to marketing despite the site saying it's optional. His bank flags the transaction as potentially fraudulent.
- **Unboxing reveals amateurish packaging** [14:04] — The phone arrives with handwritten envelopes, inkjet-printed materials, and a SIM card shipped separately, suggesting very low order volume despite claims of 600,000 pre-orders.
- **Phone quality issues** [17:10] — The phone's gold color is inconsistent and looks like 'cheddar cheese yellow' compared to actual gold-plated golf balls. The assembly claim is mocked as merely putting items in a box.

### Conclusion

The Trump Phone rollout is a chaotic mess with broken systems, misleading claims, and poor quality, leaving customers frustrated and skeptical of the brand's promises.

## Transcript

Not only are you looking at a fun-sized
Florida man, you are also gazing upon
the only man in America to not receive
his Trump phone. It seems everyone's
getting it. Everyone, it's Johnny Apple
Seed out here just tossing out the Trump
mobile device to all all the good boys
and girls that have been waiting for it
for a year. Except me. I'm I'm Squidward
in the window watching Spongebob and
Patrick go out there and have fun in the
sun. Where is my Trump phone? I I still
I'm not getting any emails, so I can't
complete the payment to get the the
phone shipped to me. I I'm not getting
any kind of communication. I'm hitting a
brick wall here. They they are
sabotaging my order. I want my Trump
phone, damn it. And And forgive, pardon
my French, but I'm getting peeved. I
like I'm I'm going to say it. It's
feeling a little bit a little [ __ ] up
what they're doing to my order over
there or what they're not doing with it
or treating it like toilet paper. They
don't value me as a customer. Now, I've
been trying my best to avoid all of the
videos like dissecting it and going over
the Trump phone because that's big
spoilers for me. I'm I'm treating this
[ __ ] like the Harry Potter readers
treated the Dumbledore stuff. Like, I'm
trying to avoid it. I don't want it
ruined. But I did see
an irresistible
uh coverage of it that I I I started
watching, but I refused to complete
because I still want to get that that
that experience fresh when it eventually
lands in my my paws. But I saw this
video here from Snazzy Labs and I want
to show you a little bit about it cuz my
god, it is blasted the hype levels
through the roof for me watching him go
through this. But first, before getting
into that, let's go ahead and give my
pals at customer service a little ring
because maybe they have more information
about where my Trump phone is. Everyone
gets to play with their new Trump phone
toys except for me. So, I'm
calling them again, getting them on the
horn. See what's going on.
Press one to open a new Trump mobile
account. Otherwise, press two for
support with an existing Trump mobile
account.
>> Press two. It's always
>> Thank you for calling Trump mobile. Your
call is very important to us. To ensure
the highest level of customer care. This
call may be recorded for quality control
and training purposes. Please hold and
our next available representative will
be with you shortly. You can also visit
our website at www.trumpmobile.com.
trump.com to apply for a new account or
access your personal account portal.
>> I feel like I have more calls.
>> Thank you for calling Trump mobile. This
is Kyler. How may I help you?
>> Hey, I just wanted to check on the
status of my Trump phone. See if it's
shipped yet.
>> Okay, I could assist you with that. Um,
could I get your first and last name,
please?
>> Charles White.
>> Charles White.
>> Yes.
Okay. Um, so it says that the device
assignment process is not yet complete.
>> What does that mean?
So that means that um
that the phone has not been shipped out
yet and that um
we also
haven't probably received Did you ever
get the link about the remaining balance
of the phone? No, I was looking for that
in spam and trash and everywhere, but I
haven't received any emails about it.
>> Okay, Mr. White, another way that you
can probably look and see if it's there
is if you log into your customer portal
and it um some of our customers also can
find it there. If not, then we would
just need to maybe do like maybe a few
weeks or something for the phone to go
out.
But usually uh you will be getting a
link to remember I mean to get the rest
of the phone paid off.
>> Okay. Yeah, I was just waiting for that
email to come through. I thought I
thought maybe when it shipped it'd be
sent to the inbox, but I haven't got it
yet. I can I can check the portal again,
but I tried earlier and that didn't
yield any good results on my end.
>> Okay. Um, I'm going to check one more
thing for you. Can I put you on a brief
call please?
>> Yeah, of course.
>> Okay.
At least they got the boner jams back.
Last time I called, there was no music.
Where's my Trump phone, bro?
Hey, don't [ __ ] with me over there, I
guess.
>> Um, so the phones are have been being
shipped out. Um, it's only a matter of
time before you can get that link. So,
>> okay.
>> We're just waiting for that link pretty
much.
>> All right. Well, I appreciate it. Thank
you.
>> Thank you. And I'm so sorry for that.
Um, if you have any questions, please
don't hesitate to call us. Thank you for
calling mobile.
>> All right, that sounds good. You have a
good rest of the day.
>> You too. Bye-bye.
>> Bye.
>> [ __ ]
Where is my damn Trump phone? Son of a
[ __ ] Oh gee Willickers. Holy, bro.
Everyone's getting their Trump phone.
They're dissecting it. They're playing
basketball with it except me, bro. I've
been on the in the trenches with this
godamn Trump phone. What incarnation,
man? Where's It's It's so sad. How am I
supposed to make patriotic phone calls
without it? All of my phone calls and my
text messages have been encrypted with
communism, and I need that to change
ASAP with the T1 device. I'm I'm I'm
compromised. I'm raw dogging the
telecommunications world right now
without a [ __ ] American blanket over
my my communications, and it's making me
upset.
But luckily, the customer service rep
assured me basically any day now. Just
waiting on waiting on my link to come
through the old email so I can finish
the payment. Uh as as for the like login
portal, I can't get that to work. I
genuinely can't get that to work. I I
don't I don't know how to access that
section there to to get the the
payments. it like it's it's extremely
difficult. Like I I don't know why. Like
I feel like I have more calls to the
customer service department of Trump
mobile than I do my own family. Like
it's unreal. And I still don't have the
Trump phone. And I I don't feel any
closer to getting it because everybody
with even a passing understanding of
electronics and the global supply chain
knew the problem on day one. You just
you can't make a smartphone on US soil
at any price in 2026. And at $500, you
likely couldn't even assemble one here
with globally sourced components. And
that was really the tell. The phone, it
was never the point. Standing up the
Trump mobile brand was. After a year of
changing renders and specs and ship
dates and being shady to the press, the
phone I was sure would never arrive
just showed up at my door.
>> Must be [ __ ] nice, eh, Bucko? Cuz
mine hasn't shown up anywhere except in
my wet dreams.
Damn it, man. But yeah, this is
something everyone's talked about since
the genesis of Trump mobile. All of
their claims are hoie, actual hoie. At
the price point they were saying that
could never be made on US soil. And like
he said, probably not even really
assembled here either. Like the whole
thing was very, very fishy from the
beginning. And I personally believe that
the reason they were able to finally
ship out a phone is because the volume
of orders is not what they were saying
it was. Especially after the huge data
breach they had all but confirming that
even giving like I don't I don't know
what I'm allowed to speak on there, but
basically the numbers that were being
touted were not accurate. And I think
because the number of actual customers
was much much much much lower, they were
able to just basically refurbish an
existing phone, tweak it a little bit,
and send that to the customers so that
way it wasn't just getting nothing and
just letting it be like a lost in the
ether type [ __ ] You see, Trump posted
on X that orders were going out a couple
of weeks ago. My order was 421. So I
figured I'd be pretty near the front of
the line. And I started checking my
inbox daily, but I was getting nothing.
So I finally dug into the spam folder,
even though I'd marked everything from
Trump Mobile to come in as priority. And
well, there it was from the day before.
An invite telling me that my T1 was
ready and that I owed the remaining
balance.
>> So when I saw this, it started to give
me hope that maybe it was buried in my
spam somewhere, my invitation to the
ball.
No, no, it wasn't.
>> Now, before any MAGA numbum nuts fire up
the Gmail sensors conservatives cannon,
this is an own goal of historic
stupidity. The first email had its
demark records configured incorrectly.
That's the setting that proves an email
came from where it claims to come from.
Something they teach you on baby's first
day of it admin. I think they figured
this out because a few days later, a
corrected follow-up arrived, but it
still landed in spam. Why? Well, because
it authenticated against
info.ameirst-patriots.com
instead of Trumpmobile.com, a hallmark
of fishing. It went out over bulkblast
infrastructure, a hallmark of fishing.
It screamed at you to pay now, a
hallmark of fishing, and ran every link
through a tracking redirect, a hallmark
of fishing. Gmail just did exactly what
it was designed to do. Put the most
likely trash in the trash.
>> Trash?
Well, I never doesn't sound like trash
to me. So what if it had all the
telltale signs of fishing? What's wrong
with that? H getting a little upset now
that a a a phone company gets a little
motion, wants to, you know, get hose you
down for a little bit of clams. It's I
don't see the issue. I I think this is a
Gmail blunder here. I wouldn't be
surprised if Gmail finds itself at the
ass end of a lawsuit here in a moment,
>> but I found it. So, I I click through
and uh what the I can't log in and I
know my credentials are right because I
use a password manager, but figuring
maybe they rehashed everything after the
data leak, I I go to reset the password.
I create a new one. That all happens
successfully. But then I meet the login
flow. Surely built by the lowest bidder
11 time zones away. Username and
password. Then there's a consent box and
then a two-factor field below it. And
the code that it is alleged to have
emailed me. Yeah, it's not it's not in
my spam. It's not in my inbox. It's not
in all mail. It does not exist. The
two-factor code that Trump mobile swears
it sent me simply does not and will
never exist. Which I guess leaves me one
option. The one thing that no human
being wants to do in 2026. I had the
same [ __ ] problem with trying to log
in. So seeing this showed me I'm not
alone. There's dozens of us, dozens of
customers that can't log in because it
doesn't [ __ ] work at all. Oh my good.
I don't even know how you I don't even
know how you ruin that. I didn't even
know. Like that's boilerplate [ __ ] for
for like websites, right? Like that is
something that's existed for actual
decades without issue and somehow Trump
mobile found a way to [ __ ] it up. That's
actually impressive. like genuinely
impressive to somehow blunder that cuz I
thought maybe it was like some problem
when setting up my account or whatever,
but he's talking about it here in the
video as well. So, it just doesn't work.
His solution was calling customer
service to finish like push it through
the finish line that way, which I mean
me and the Trump mobile customer support
team, we're we're like this. We are
tight. We're we're like family over
there. But I figured they're probably a
little exhausted hearing from me. And
they did say on the phone that, you
know, it should be coming to my inbox at
some point. And I am well aware that I'm
not in like the first wave of buyers. He
was definitely way before me. So, I'm
going to give it a little bit, you know,
a little refractory period here. And
hopefully it'll semi-chub itself back up
and I'll be in that wave like the next
time they come around. But if not, then
I'll do the same path here, following
his tutorial going through customer
service to try and push it through that
way and and we'll see how that goes. But
for now, I'll just leave it where it is
and just continue to patiently wait.
>> I enter my card number. I agree to
payment terms, but I do not click the
marketing opt-in to which quote,
"Consent is not a condition of any
purchase." End quote. And yet, it
totally is. This field is required or
they will not let you buy the phone. Uh,
I just I don't even care anymore. They
leaked all my data out to to the
internet. Whatever. I click the button
and huh? Oh, well, look at that. A text
message from Chase flagging a
transaction from TMI hardware as
potentially fraudulent.
>> It is so [ __ ] interesting how every
single step of trying to get a Trump
phone is miserable and half of the [ __ ]
that they show like on what you need to
do and like when it's coming and all
that is just wrong. So like here it even
says you don't have to consent to that
and then when he tries to, you know,
finish the page, it turns out he does
actually have to which is just a classic
when it comes to this where it says
something and then immediately
contradicts itself like like right
afterwards. Like they can't even get
their own information correct on a
single page or a single step. I cannot
wait to open this because this is
already amateur hour. I tore part of the
label off because I thought this was
from eBay because well it was dropped
off at a UPS store in person by hand
which nobody's doing if they're doing
volume and then also the label is cut
out of paper that they printed on like
an inkjet printer. It gets even better
because they told me that they were
going to ship a SIM card with the
package. But look at this. I received a
handwritten letter handressed envelope
that I thought was a a birthday card cuz
like what else would it be? Nope. It's
my Trump mobile SIM card. This is the 47
plan. Oh, beautiful. Yeah. So, this
makes it painfully clear, even without
the data breach information that came to
light through that, that their claim of
600,000 pre-orders for the Trump phone
is complete barnacles. There is no world
where they would be shipping like this
if it's 600,000 customers. You don't
need to be a genius to see that. Like,
like just think about that for a second.
How would they even go about dropping
off by hand 600,000 of these puppies at
the UPS store? And also a [ __ ]
handwritten envelope that does look like
a birthday card that they're shipping to
each customer as well. They're not doing
that if it's 600,000 or so pre-orders.
That is something they can only do if
it's significantly
lower volume, like a a not huge amount
of customers. So, I think just in the
way that he received his Trump phone
immediately paints the obvious picture
that they didn't have that many
pre-orders. [ __ ] is turbo goofy, man.
They ship the Trump phone like it's an
Etsy order where you're like it's an
individual handling each of these. It's
so odd. Like I I I already had very low
expectations on how all this would be
like the [ __ ] circus here, but I
couldn't have expected that. Now, like I
said, I I really didn't want any
spoilers, but I couldn't resist at least
seeing the process here and everything
that he was going through. Protective
case inside lid
T1 quick start guide. This
This is printer paper. This is printer
paper. And look at the toner. They're
running out of ton. This was literally
printed on an inkjet printer. Look how
pixelated the flag is over here. They've
ran out of ink near the end.
T1 quick start guide. And here's my
packing slip. Was this typed out on
Microsoft Word? What is this? Oh my
gosh, this is great. And there's another
SIM card. Proudly assembled in the USA.
Um, are you sure? What does assembly
mean? We put it in the box with the
micro USB cable. Yes, that is likely
exactly what the claim means. Proudly
assembled here. We put the box together.
Yeehaw.
That's proudly American, as they say on
the Trump mobile website. But yeah, it's
just so silly to like to see the like
everything about this like come to
fruition. Like it's actually worse than
I would have thought. And I already
thought it was going to be bad. But it
is a joke. It is a complete joke that
costs hundreds of dollars to have played
on you.
Man, that's really something. Wow. It is
ugly.
Look at that. I haven't touched the back
of the phone yet, but there's a little
fingerprint on there. That is a little
fingerprint. See that next to the second
camera lens. I wonder if it's from the
little kid that had to assemble this in
the USA. Uh, bad joke. Uh, okay. So, the
color is just not consistent anywhere.
This could maybe kind of be gold,
though. It is pretty yellow. But the
plastic surrounding the camera rings and
this little thing, like it's just
straight up. No, those are even
different. And I've got some goldplated
golf balls right here. They were $50 on
Amazon, which is pretty outrageous. Just
like 13 bucks a piece, and I don't think
they're Proby 1X's. So, I think most of
the cost is in the gold. But these are
legitimately goldplated. And the surface
area of these balls is way higher than
what this phone would be. And uh you
know, 50 bucks. So, if you're paying
$500 for this phone, why not just make
it legitimately gold? At least that
would be kind of cool. Because do these
things look similar to you at all? I had
to stop the video here. I I couldn't
keep watching. I couldn't I couldn't
stomach more spoilers, but I had to at
least look at it. It is cheddar cheese
yellow. That [ __ ] ain't gold at all. I
thought it was very nice to demonstrate
just how not gold it is by showing the
gold golf ball next to it. I highly
recommend you go check out the rest of
his video if you want to see him go
through the phone in detail. I I I
couldn't. I I would not allow myself to
because I want that experience fresh
firsthand for myself. But I saw in the
chapters that he does go through a lot
of it. One of the chapters towards the
end talks about spying apparently, which
man, I cannot wait. I don't know exactly
what it means in the context of this
phone, but it's something I'm going to
try and pay close attention to should
mine ever actually arrive. Uh, I'm very
excited, even more so now, to finally
get this [ __ ] phone, bro. Uh, great
job from Snazzy Lab. And yeah, uh,
that's really that's really about it.
Did it see her?