---
title: 'What is Customer Experience? | ग्राहक अनुभव क्या है? | Sales Strategy #2 | LeadsGuru Course'
source: 'https://youtube.com/watch?v=69dI04IyLmw'
video_id: '69dI04IyLmw'
date: 2026-07-22
duration_sec: 199
channel: 'LeadsGuru Official'
---

# What is Customer Experience? | ग्राहक अनुभव क्या है? | Sales Strategy #2 | LeadsGuru Course

> Source: [What is Customer Experience? | ग्राहक अनुभव क्या है? | Sales Strategy #2 | LeadsGuru Course](https://youtube.com/watch?v=69dI04IyLmw)

## Summary



## Transcript

As soon as someone comes into your connection, okay, the moment that lead comes to you, whether it is through your webinar or through D, a lead comes to you from anywhere, a customer comes to you,
important, okay, so the moment they connect with you, what value did you give them, what knowledge did you give them, what was their experience, did they like it, did they learn something from you or not, did any value get added to their life or not, that is the first thing that comes,
after that when they buy something from you, when they buy from you, after that your assisting customers are you able to provide equal value to them or did you enroll them and leave, will you see, they will see for themselves, okay, that is one point of
view, that is, so how do you retain your customers, those are the people who bring more products for you, more sales for you, okay, so
you need to focus on giving them a better Experience is more than focusing on getting new people on board. If you make the assisting people happy, then more customers will automatically come. It is more of like word of mouth as they say, so if
you people like my experience today, you will like my training, then you will remain in personal touch with me, but if you do not like it, then you will leave or forget me. That is my responsibility. Suppose you
come to me in future, then it is my responsibility to keep providing you that value in future as well. If I have to make a sale, then it is okay. Similarly, it goes for you. Any
lead that comes to you, how do you keep valuing it so that you can keep upselling it in continuation in the future. Okay, review of product team building, team building is a different thing. Okay, team building has
nothing to do with customer experience. You can ask for their feedbacks. You can ask them for their feedback, depending upon what your product is and you  Are you getting after them? what your product is and you  Are you getting after them?
reading the heading which is in English, apart from that I am repeating the whole thing in Hindi only. Okay, so I am not using the whole thing in English, I am just reading the heading in English and repeating it in Hindi. Okay, so I am
saying that when you ask for feedback, you should not ask for it by reading it from the back, you should ask for it lovingly, you should ask for it smoothly, if someone gives it then it is good, if someone does not give it then it is okay, do not get after them because I am saying this because this has happened in front of me,
two-three people have asked me that ma'am when we ask for reviews from someone, they get irritated. I said how many times do you ask for reviews, after every session, who should ask for reviews after every session, do you have so much self-doubt about yourself, do you understand that if
you are asking for reviews after every session then anyone will get irritated. Okay, so do not irritate the customers, keep them happy.