[00:02] ?  Cristiano here.  Today we're going to solve a problem many people are experiencing when trying to operate through Deriv platforms: login and authentication errors.  If you are trying to trade on a platform like
[00:19] Idealtrade, traderbots.net, or any other platform, and as soon as you log in you are being redirected back to Deriv, we will resolve this immediately.  Let's say you're like this , look.  I'm here on the
[00:35] advanced platform, I'm going to log into my account, I'm going to click here, look.  He's going to log in, click here, look.  He's going to log in, but instead of being directed to the platform, I end up back at Deriv again.  This is happening quite often with
[00:50] accounts.  What are you going to do?   Go ahead , you're in your browser, , you're in your browser, go to your account and log out, okay? Log out.  Logged out.  Go back to the platform
[01:04] here, traderbots.net, whichever one you're going to use.  Now you log in again. Let's go.  Now it will ask you for
[01:16] your information.  Okay, I'm going to put my email here, I'll also put my password
[01:29] bots. Okay, I'm logged in.  Folks, we don't know when this will be resolved, okay?  Oh, all my accounts are here.  I'll put up my demo account for you to see.  It'll be right back,
[01:44] the balance will appear soon.  Every time this happens to you, every time you log into a third-party platform and it goes straight to Deriv, log out there, go back to the platform and log in.  As you all know, Deriv
[02:00] in.  As you all know, Deriv is undergoing a major update to its APIs and integrations.  We now have two different accounts, V1 for those with old registrations and V2 for those with new registrations.
[02:15] Unfortunately, the modifications are being made while the car is running, right?  He's changing the tire while the car is moving. Until this is finalized and this integration is fully complete, anyone experiencing this problem should
[02:32] complete, anyone experiencing this problem should log out and log back in.  Anyone who has more than one account there, makes more than one transaction, go ahead.  You have your own account, a family member's account, and a friend's account that you use for transactions; you can no
[02:46] longer use more than one account on the same browser.  If you use Chrome and you were operating with three different accounts, it won't work .  You need to operate with one account in Chrome, another account in Firefox, and another account in Opera to avoid conflicts.
[03:03] Use one account per browser.  So, to avoid any further problems, do this.  I'll give you another example here.  My account using the ABR method.  I'm right here .  I'll log in too.  You can see, I already have it, I'm already logged into
[03:19] my account, performing transactions on it.  I'll log in again.  Look where Deriv is going; it's going to send my authentication.  Ready.  To the homepage.  I come here, I click to log out of my account.  This
[03:34] is my trading account, okay everyone?  Then, after logging out of my account, I'll go back to the ABR method.  Let me grab this. Access it, oh.  I'm going to press it, look.  There are no
[03:48] oh.  I'm going to press it, look.  There are no linked accounts here.  Press on derive login. linked accounts here.  Press on derive login. I'm now logging into my account here, I'm now logging into my account here, the trading account.
[04:04] Log in, I enter my I have for this account. Let's take this.
[04:20] Continue. Beauty.  Account logged in.  Want to see? Now all my available accounts will appear, and I can also use the ABR method, okay?  So, let's make it perfectly clear to anyone else who is
[04:37] also going through this problem.  He logged in, sent it to Deriv, logged out of the brokerage, went to the platform, logged in again, and it would be fine.  We don't know when this will be resolved, but until it is, you can temporarily follow
[04:53] this procedure, okay?  And if you have any questions, just leave them in the comments or contact me through my social media, okay?  Until through my social media, okay?  Until the next video.