My 6 Worst Moments As a Car YouTuber

[00:00] This is Doug DeMuro, and today I'm going

[00:03] to talk through my six worst moments as

[00:07] a car YouTuber. The worst things that I

[00:10] love this job. It is absolutely

[00:12] wonderful and fantastic and rewarding.

[00:15] It is not always great and amazing.

[00:18] There have been bad things that have

[00:20] happened, and I'm going to walk you

[00:22] through the six worst things that have

[00:24] happened since I've done this job.

[00:30] >> Summer travel hits different when you've

[00:32] got the right car. And this summer with

[00:34] the World Cup packing airports across

[00:36] the country, the rental counter is going

[00:38] to be a mess. Long lines, picked over

[00:40] lots, and whatever car is left. There's

[00:42] a better way. Turo is the better way to

[00:45] rent whenever you need a car. With Turo,

[00:48] I can choose the exact car I want, pick

[00:50] it up where it's most convenient for me,

[00:52] and keep it for as long as I need. And

[00:54] renting a car on Turo is super easy.

[00:56] Type in your airport, filter for exactly

[00:58] what you want, SUV, all-wheel drive, EV,

[01:01] something fun, whatever, and book. You

[01:03] get that exact car, no or similar

[01:06] surprises. I'm going to Boston this

[01:08] week, and we've rented a Ford Focus RS,

[01:10] something actually fun and cool. And

[01:12] it's not just a Ford Focus or similar,

[01:14] it's actually the car that I want.

[01:17] So, for anyone traveling soon for

[01:19] summer, Turo is available at over 170

[01:21] airports across the US and Canada. You

[01:23] can also have it delivered to your home

[01:25] or hotel, saving you time and making

[01:27] things super convenient. So, this

[01:29] summer, rent a summer-ready car, not a

[01:31] rental car. Book yours at the link

[01:33] below.

[01:34] >> Okay, so the worst uh parts, worst

[01:37] moments of car YouTube. A couple years

[01:39] ago, I think I made a video about the

[01:40] worst things that have happened to me

[01:41] while filming. This one is a bit

[01:43] broader. I I'm really getting into like

[01:45] the stuff that that has specifically

[01:47] made this job hard, not just camera, you

[01:49] know, and and that kind of thing, but

[01:51] like really actually, like this is a fun

[01:53] job, and there's a lot of amazing parts,

[01:55] and you might not imagine

[01:57] uh as you the viewer that there are hard

[01:59] things but there have been. So I've kind

[02:01] of organized six

[02:03] rather difficult things. Some were very

[02:04] specific on this list and some are just

[02:06] a little bit generic and all

[02:08] encompassing of a time period or stuff

[02:10] that happened. So regardless these are

[02:11] my worst moments. It's It's been

[02:13] interesting to compile this list and

[02:15] kind of relive them. It's actually been

[02:16] a little bit cathartic to do so

[02:18] and to just talk about it a little which

[02:20] I'll do with you now. So I've actually

[02:22] more or less ranked these starting with

[02:25] court of the the less worse moments

[02:27] right on up to the worst moments I've

[02:29] had. Starting with the first one. For

[02:31] for years mean comments from people were

[02:34] very difficult. I don't think that you

[02:38] can truly understand how difficult it

[02:41] can be to deal with mean people on the

[02:44] internet unless you have spent time on

[02:47] the internet dealing with the general

[02:49] public like a YouTuber or a TikToker

[02:54] has. I think that there is a general

[02:56] thought among people that dealing with

[02:58] mean comments is hard and I think people

[03:01] have that feeling and I think there's a

[03:03] little bit of empathy towards content

[03:05] creators because of that. I don't think

[03:07] you can quite understand just how

[03:09] difficult it is unless you have actually

[03:12] done it. It is especially hard when you

[03:14] are little and when you are trying and

[03:17] when you are starting off and when you

[03:19] are uncertain and anxious and you're

[03:21] confused about what to do to get biting

[03:26] difficult mean rude comments from people

[03:29] who are faceless. People who are total

[03:31] cowards unwilling to show their name or

[03:34] show their face or say who they are.

[03:36] And on Twitter when I used to use

[03:38] Twitter I stopped replying to people who

[03:39] didn't have a location in their Twitter.

[03:41] It's like you're not a real. I don't

[03:42] believe it. Because I just it was just

[03:45] like you are so anonymous that I just

[03:47] don't I'm not going to do it. And I

[03:50] don't think people understand how hard

[03:53] that can be. Now, it is easy for me now

[03:56] to do it. I have made a lot of money. I

[03:59] have gotten a lot of views.

[04:00] I have gotten validated that I'm good.

[04:03] Like so no matter what people say, it

[04:05] isn't going to change it isn't going to

[04:07] be able to reframe that I know that I'm

[04:09] good, that I'm successful. I got 2

[04:11] billion views. To this day I still get

[04:13] people who say, "Doug DeMuro is the

[04:15] worst. He's so terrible. He has horrible

[04:17] car reviews." I'll read this stuff and

[04:18] it's like, "Well, 2 billion people.

[04:21] 2 billion views on my content."

[04:24] I'm not saying you're wrong,

[04:27] but I'm also saying like I think I I

[04:29] think maybe it doesn't appeal to you,

[04:31] right? But there are people AND THERE'S

[04:34] A LOT OF THEM.

[04:36] And I've tried to make that point

[04:38] mentally to myself when I get those

[04:40] comments. And I don't even have to make

[04:41] the point to myself anymore because it

[04:43] doesn't worry me. I don't get hurt by it

[04:46] anymore. But there was a time when it

[04:48] was tremendously difficult not to let

[04:51] things like that have an effect on

[04:53] myself, on my psyche. There were very

[04:56] dark days. There were very hard moments

[04:58] where you're thinking about as a

[05:00] creator, you're getting a small number

[05:03] of views on this article, on this video

[05:05] and you're thinking, "Should I give up?

[05:07] Should I stop doing this?" And you get a

[05:09] bad comment that is said in a mean way

[05:11] by someone and you're it just sends you

[05:14] even further down that spiral. And um

[05:17] >> [snorts]

[05:17] >> it's tough.

[05:19] It really really really is tough. And

[05:22] those some of those early days and some

[05:24] of the mean stuff that was said, I think

[05:26] a lot of people just don't um

[05:28] view content creators as real people. I

[05:30] just straight up. I think that's the

[05:32] wholesale truth is that a lot of people

[05:33] just think they can say mean stuff

[05:35] because this guy's on a screen and he it

[05:37] doesn't matter. He's not a person. He's

[05:39] not a person that I know. And you see

[05:41] this on Reddit. Every single month on

[05:43] the Reddit and the cars section there is

[05:45] a post, "Which car YouTubers do you

[05:48] hate? And even though there are strict

[05:50] rules in that section about saying mean

[05:53] things and being offensive and bad

[05:54] language toward your fellow Redditors,

[05:57] it's totally okay for thousands of posts

[06:00] to come out saying trashing me and all

[06:02] of my friends. Some of whom use Reddit

[06:04] are right there in the post.

[06:06] Uh it's totally okay because the

[06:08] moderators and the users have decided

[06:10] that these are not real people and that

[06:12] it is okay for for very mean things to

[06:15] be said. And it's I'm not just talking

[06:16] about like, oh, I think he could have

[06:18] done this better. Oh, I think I'm

[06:19] talking about some of my fellow viewers

[06:21] get comments about their weight. All of

[06:23] us get comments about our voice. We all

[06:26] have annoying voices. It's tough. And um

[06:29] you know, the way they look, the way

[06:30] they act, the stuff they say. You make a

[06:33] word mistake, a verbage mistake, and you

[06:36] are pounced on.

[06:38] Um it's hard. Sometimes that stuff is

[06:40] really hard. And for years that was hard

[06:41] for me. And those are some of my worst

[06:43] moments. I think back some of those

[06:45] early days and some of my lowest,

[06:47] hardest, most difficult moments. On that

[06:49] subject, another one that is difficult

[06:52] as a car YouTuber, as a YouTuber in

[06:54] general, is when you get stuff wrong. My

[06:56] videos are tough, uh especially for

[06:58] this, because my videos were, are, will

[07:01] be, have always been more heavy on

[07:04] information than other car viewers. I am

[07:07] consistently impressed when I watch a

[07:10] lot of other car reviewers by how much

[07:12] they can skate by talking about feel and

[07:15] experience, and people still watch,

[07:18] whereas I have to you know, in my

[07:19] videos, my format, I spend 20 minutes on

[07:21] like this button does this, this does

[07:23] this, this was designed this way because

[07:25] of this, X, Y, and Z. I am very fact

[07:28] heavy, and I am a lot less experience

[07:30] heavy. Reminded of that famous Katy

[07:32] Perry line where she says, "In my next

[07:34] life, I'm going to come back as Ed

[07:35] Sheeran, who just gets up on the stage

[07:36] with a guitar and sort of strums." And

[07:38] she's like in a costume, has learned 50

[07:41] different dances, there's fireworks

[07:42] going off. And that's kind of sometimes

[07:44] how I think about it. It's hard when you

[07:46] get stuff wrong

[07:48] because you're pounced on immediately.

[07:50] You know you messed up. It's hard to

[07:52] mess up. It's sad. It's difficult. And

[07:54] you're pounced on in a way that isn't

[07:56] just like, "Hey, you messed this up."

[07:57] You're pounced on like, "This I can't

[07:59] believe you're so stupid. You know

[08:00] nothing about cars. You're a complete

[08:02] idiot. You're terrible." The well,

[08:04] actually crowd comes out for basically

[08:07] every video. Although most of the stuff

[08:09] they say I find it completely

[08:10] irrelevant.

[08:11] Often they come out when I'm not even

[08:13] wrong. It's like, "Well, actually you

[08:15] didn't mention that the history of the

[08:17] fender vent goes back to the 1931

[08:19] Footmobile." And it's like, that wasn't

[08:21] what this video is about. But sometimes

[08:23] you'll get a whole commentary and be

[08:24] like, "Dude, misses everything now." And

[08:26] it's like, I only have so much time.

[08:29] Um when you are wrong, it's hard. Your

[08:33] accuracy is important, especially for me

[08:35] in my videos. Accuracy is important.

[08:37] Years ago when I didn't have a big

[08:39] audience, it didn't matter as much. Now

[08:40] I do. A lot of people are watching and

[08:42] you can't make mistakes. And I got to be

[08:43] honest, I've refined my process to the

[08:45] point where I do not make a lot of

[08:46] mistakes. It has taken a long time to

[08:49] get refined to that level and it is

[08:51] difficult. But it still happens

[08:53] sometimes and it is still always hard.

[08:55] You're hard on yourself and then in

[08:57] addition to that, the commenters are

[08:59] really really hard on you. And it's not

[09:01] polite. They're not like, "Oh hey, you

[09:04] messed this up." I sometimes I'll watch

[09:06] a video with one of my colleagues, my

[09:08] YouTube colleagues and I'll hear

[09:09] something they've said wrong and I think

[09:10] to myself, "Oh man."

[09:12] I just know what you're going to get in

[09:14] your comments if I scroll down. I'm not

[09:16] going to say anything. I'm not even

[09:17] going to text you.

[09:19] Um

[09:19] cuz I already know what you're feeling.

[09:21] Okay, next one, hardest moments as a

[09:23] YouTuber. This was an actual moment and

[09:25] it happened since that last video I did

[09:26] where the hardest things have happened

[09:28] to me filming. Uh new 4Runner. Great

[09:31] car. Love it. The new 4Runner, they

[09:33] launched it here in San Diego as a press

[09:35] launch and uh didn't go on the press

[09:37] launch. I a kids. I don't like stay two

[09:39] nights at a hotel to have dinner with PR

[09:40] people. But, I did go down to the hotel,

[09:42] and I picked up a 4Runner, and I and I

[09:44] filmed a video with it. The 4Runner

[09:46] video is very important. This is a very

[09:48] popular car. It was my first drive with

[09:50] the car. It was anybody's first drive

[09:51] with the car. It was a big deal getting

[09:53] this video. Toyota had carved out four

[09:55] good hours for me with the car that I

[09:57] could do this. It's great.

[09:59] Uh did the whole video, filmed the whole

[10:00] thing, drove back, dropped off the car,

[10:03] came home, put the video on my computer,

[10:06] and found out that it did not write to

[10:08] the memory card. Now, when it's a press

[10:11] car, and I have it for a week, uh when

[10:13] it's a car in our office, the cars and

[10:15] Bids Cars that are there for months, it

[10:18] sucks when it doesn't write to your

[10:19] memory card. It's never happened. But,

[10:21] it sucks because you did all this work,

[10:23] but you just go film it again the next

[10:24] day. It's just sitting there waiting for

[10:26] you. This car was the press launch. They

[10:28] had carved out 4 hours for me, and I had

[10:30] used all 4 hours. I called Toyota.

[10:32] Please I

[10:34] It didn't write to my memory card. I'm

[10:35] so sorry. I screwed up. Graciously, they

[10:38] gave me a car for a little while, not

[10:39] quite as long. They didn't have it as

[10:41] long because I had gone over my

[10:42] allotment. That was hard. I had to film

[10:44] the entire video again. That's a tough

[10:47] one, especially because that was on a

[10:48] weekend, and I remember I woke up at

[10:50] 8:00 a.m. on

[10:51] Weekends are for my kids. I don't do any

[10:53] car stuff. I don't do any video filming.

[10:55] Weekends are for my kids. Waking up at

[10:57] 7:00 a.m. to go to the hotel to get the

[10:58] car, and be done by noon, back hanging

[11:00] out with my kids, instead I finish at

[11:01] 3:30, having filmed two videos of the

[11:05] same car. That's hard. That is hard.

[11:08] That is legitimately difficult as a

[11:10] content creator when that happens. That

[11:12] was the first time to me it had ever

[11:15] happened. I've been doing this for 13

[11:17] years.

[11:18] Um so, I got lucky, and I got lucky that

[11:19] they still had time for me with the car.

[11:22] Uh but, that is a tough blow when you go

[11:24] to the computer, and you realize, "Oh,

[11:26] no. It didn't write." That is just

[11:28] discouraging, and difficult, and hard,

[11:31] and taxing in the worst ways. And I'm

[11:34] lucky again that I'm big enough and far

[11:36] enough along in my career that I'm just

[11:37] like, "Hey, it's part of this. I can

[11:39] just do it again." But if I'm a small

[11:41] YouTuber and I've put a lot of work and

[11:42] effort into a big video and that happens

[11:45] and this is a make or break video, my

[11:47] channel's growing, maybe this will do

[11:48] well, maybe it won't. Man, talk about

[11:50] discouraging. That is a just incredibly

[11:52] frustrating moment. Okay, next up, I

[11:55] guess this is number three on my list of

[11:58] frustrating

[12:00] difficult moments as a YouTuber. I've

[12:02] talked about this one a little bit here

[12:03] and there. I'm not going to get too far

[12:05] into it, but there was a time on my

[12:08] channel where I flew to Australia to

[12:11] review a series of cars that I was

[12:13] promised to review. And when I got

[12:16] there,

[12:18] the dealership, Dutton Garage, reneged

[12:22] on me filming those cars. The Australia

[12:24] thing wasn't that big of a deal because

[12:26] I was going on my honeymoon to New

[12:28] Zealand at the same time. And so I

[12:31] tacked two extra days on to my honeymoon

[12:34] at the start

[12:35] to go to Australia and film videos with

[12:38] these cars. And what happened was I got

[12:41] there and supposed to film the videos.

[12:43] It was a pretty serious list. The reason

[12:44] I go into Australia, Dutton Garage has

[12:46] some really serious cars and it was

[12:49] going to be a really serious list of

[12:50] cars and I showed up and it was like,

[12:52] "Oh, no, actually we're not going to

[12:53] We've agreed to this, but we're not

[12:55] actually going to let you do it." I

[12:56] learned a lot of lessons there. I

[12:58] actually don't, believe it or not,

[12:59] harbor ill will at this point anymore to

[13:01] Dutton Garage. I still was able to film

[13:03] a really good tour video of the Ferrari

[13:06] Enzo, which was really popular and

[13:08] remains really popular. And we also

[13:10] pivoted so I could do a Maybach S-Class,

[13:13] I think I did as well. But I was

[13:15] supposed to do like an Enzo, an EB110,

[13:17] other really serious cars that I was

[13:19] able to get later in various other

[13:21] places, but you know, I went all the way

[13:23] there. And I actually left a day early,

[13:26] which I've never done before and I left

[13:28] angry, which I've never done before. I

[13:29] left

[13:31] with some very unkind words to say to

[13:33] their people

[13:34] about what they had done. And there was

[13:36] a lesson there. The guy who was the head

[13:39] of social media had kind of been told

[13:40] that I could do this, had promised that

[13:42] I could do this. We had sort of set that

[13:44] up, and then when I got there, the guy

[13:45] who actually runs the dealership was

[13:46] like, "Nah, can't do it." And I learned

[13:49] like, "No, you got to go to number one,

[13:50] and you got to get real approval from

[13:52] real people to do this if you're going

[13:54] to devote time." And I lost that time,

[13:56] and that was hard, and I lost the first

[14:00] I didn't get to go on my honeymoon with

[14:03] my like to my honeymoon with my wife. I

[14:05] picked up at the airport in a Ford

[14:07] Ranger. It was fine,

[14:09] but that was annoying. And that was a

[14:11] tough moment, and it was a good learning

[14:13] experience, I think, for everyone

[14:15] involved in that video.

[14:17] And that was that was a hard thing that

[14:19] happened. Next up, number two hardest

[14:22] moment as a YouTuber moments has been

[14:24] working when

[14:26] life sucked.

[14:29] I

[14:31] have put out

[14:33] >> [snorts]

[14:33] >> videos more consistently

[14:37] than anyone else in this space, pretty

[14:40] much. Two videos every Tuesday and

[14:42] Thursday. I've probably stuck to that

[14:44] schedule for 12 years

[14:47] uninterrupted. Sunday videos more or

[14:50] less the same. When when I have not put

[14:52] out Sunday videos, it hasn't been

[14:54] because I didn't make one. It was

[14:56] because we were pivoting our strategy or

[14:58] whatever but

[14:59] more or less, I have had this format,

[15:01] and now we have a podcast.

[15:03] And there are no days off.

[15:06] Ever.

[15:07] There are no misses of Tuesdays and

[15:09] Thursdays. I have moved cross-country. I

[15:12] have had two children. I have had

[15:15] weddings,

[15:16] my own wedding and friends' weddings

[15:18] that I've been in. I have traveled

[15:19] globally around the world, literally, in

[15:22] 19 with my wife, and there are no

[15:24] misses. There are no days where I was

[15:26] not posting on Tuesday and Thursday. And

[15:28] if you really think about the level of

[15:30] effort that's required with that, it

[15:33] really is a big effort. And it is not

[15:36] always easy to be in the right frame of

[15:38] mind. Uh there are days when I am sick,

[15:41] when I am physically sick, when I have

[15:43] lost my voice, and you can tell cuz I

[15:46] lost my voice, when I am barely able to

[15:48] get out of bed, but I have to shoot the

[15:50] car cuz it's a press car and it's going

[15:53] back tomorrow, or because I look at my

[15:55] calendar and there is not another day,

[15:57] or because I have promised X, Y, and Z

[15:59] person that I will be there that day

[16:01] then. I don't miss. If I schedule it,

[16:05] I'm there, I'm doing it. It is not But

[16:08] when I make the schedule, I do not

[16:10] necessarily know how my frame of mind

[16:12] will be, and sometimes it's hard. And

[16:15] the the video that most comes to mind,

[16:16] I've talked about it here and there

[16:17] before,

[16:19] um I filmed a Genesis review uh the day

[16:21] that I learned that my wife and I had a

[16:22] miscarriage. And it was hard.

[16:25] Um my wife's there at home struggling.

[16:29] I got to film.

[16:31] Um and

[16:34] you know, that's tough.

[16:37] Um that was tough. That was a tough day.

[16:39] I still remember it. I still remember

[16:41] being there in that parking lot with

[16:43] this knowledge, I got to finish this.

[16:45] I'mma get home to her, but I got to

[16:46] finish this.

[16:48] And

[16:50] or you film 12 days in a row and you're

[16:52] exhausted.

[16:54] Or it's your wedding tomorrow. Like, you

[16:57] got to do it.

[16:58] And um

[17:00] I'm lucky now that my schedule has

[17:03] changed to the point where I don't edit

[17:04] my own videos

[17:06] uh anymore. I don't do a lot of the

[17:07] stuff that used to be annoying. I don't

[17:09] usually travel for content. And so, my

[17:11] flight my schedule is more flexible. I'm

[17:13] able to get these videos done without as

[17:15] much trouble. But that wasn't always the

[17:16] case, and I've only gotten to this point

[17:18] because a lot of years spent in the

[17:20] other point where if it was my birthday

[17:23] and I had to shoot, I was shooting. If

[17:25] it was the day after my wedding and I

[17:26] had the right video needed to be done, I

[17:28] was doing it. If it was a miscarriage,

[17:31] if it was a sickness, if it was my child

[17:33] is sick, he's home from school,

[17:36] I'm shooting. That's been hard.

[17:38] That's been legitimately hard. Working

[17:40] while life sucked has definitely been a

[17:42] hard part about this job. But, to me,

[17:44] the very number one worst thing that has

[17:47] ever happened, my worst moment as a car

[17:48] YouTuber, is the time that I damaged a

[17:50] car. This happened one time. I have

[17:52] filmed I got to be honest, credit to

[17:54] Doug, I have filmed almost 2,000 car

[17:57] reviews in one way or another. And I've

[18:00] only damaged one car in the entire

[18:02] history of my channel. And it's actually

[18:06] kind of funny because I get criticism

[18:07] for sometimes for the way I treat my own

[18:09] cars. People come to me, "Your car is

[18:11] dirty."

[18:12] Folks, you don't understand how careful

[18:14] I am with cars day in and day out.

[18:16] >> [laughter]

[18:17] >> Like, my personal cars, I am not as

[18:19] careful with because I just don't have

[18:22] the mental energy. I pride myself when I

[18:25] film videos, I return the car in the

[18:27] exact condition and order I found it,

[18:30] with the only change being that there is

[18:32] a suction cup mark on your windshield

[18:34] from where I stuck my camera. Other than

[18:36] that, the car is the same. If you turned

[18:39] it If you gave it to me and the roof was

[18:40] up, I demonstrated the roof going down

[18:42] or me lifting it off or whatever, but I

[18:44] return it to you roof up. If you gave it

[18:46] to me and you had a bunch of crap in

[18:48] your trunk, but I needed to show the

[18:49] trunk, I took all your crap out, I shot

[18:52] the trunk, I put all your crap back in.

[18:54] That's what we do. And one time I was

[18:58] filming a car at a dealership. Uh this

[19:00] was a Rolls-Royce that had self-opening

[19:02] doors. The door opened and bumped into a

[19:05] wall. And um

[19:07] self-opening doors are really stupid,

[19:10] really stupid. They're especially stupid

[19:12] when they don't have a sensor to stop

[19:14] themselves from opening too far. It's

[19:16] actually one of the dumbest features

[19:17] ever. But in this case, regardless of

[19:20] the stupidity of it, I should have known

[19:22] and should have been aware. And the door

[19:24] opened and you know, creased itself.

[19:26] This was a brand new Rolls-Royce a long

[19:28] time ago. And I had to report, "Oh my

[19:30] god, I damaged your car." And the dealer

[19:31] was incredibly nice about it. "Dude,

[19:34] don't worry about it. We'll get it

[19:35] fixed. Not a problem. No big deal." But

[19:37] that was a really hard moment. That

[19:39] whole weekend I was like, "I can't

[19:41] believe I did this. This is the worst

[19:43] thing. This is the worst thing I've ever

[19:44] done. This is horrible."

[19:45] Um that's tough. Especially cuz I've

[19:47] never done it before or since.

[19:50] Overall, this job is great. It's the

[19:52] best. It really is. It is truly

[19:54] wonderful. It is both a passion and a

[19:57] life enjoyment and also a career. And I

[20:01] truly love that going to work every day

[20:04] is fun and awesome and exciting. And 13

[20:08] years and 2 billion views later, I am

[20:11] still just as excited every single day

[20:15] about doing these videos as I always

[20:17] have been. But it is not always sunshine

[20:20] and wonderful and easy. There are hard

[20:23] things.

[20:24] Um nonetheless, I consider myself very

[20:26] lucky even when it's hard. You know,

[20:28] that day where I damaged the car or that

[20:31] day where we had the miscarriage and I

[20:32] had to still shoot. I'm thinking to

[20:34] myself, "This really sucks. This is

[20:35] hard. I'm sick and I'm still here. But

[20:37] it could be worse. I could be sick or

[20:40] having a miscarriage and I could be

[20:42] delivering packages in Toronto in the

[20:44] winter, you know? I could be There's a

[20:46] lot of stuff." So even when it is hard

[20:49] and even when people are saying nasty

[20:50] things, you know, people say nasty

[20:52] things at the airline ticket counter.

[20:53] And I'd rather be hearing nasty things

[20:55] when I'm making car reviews than there,

[20:57] you know? So I still consider myself

[20:59] incredibly lucky and I'm still

[21:00] incredibly thrilled to have this job

[21:02] even though, yes, there are definitely

[21:04] times when it's hard and those are some

[21:06] of my hardest moments.