Corvida's Customer Engagement Protocols in Egypt and Abroad

[00:01] Of course, all the work done by Corvida and the team, did you find that there was trust from the customers who actually bought the product from you? What was the level of customer trust and feedback? Thank God, we started to build a very strong relationship

[00:17] with our customers. There's nothing separating us from them; we deal with them separating us from them; we deal with them directly. We have customer service teams available daily. We follow up with them from the moment they receive the product and start using it on

[00:32] the farm or in the field. We start monitoring and seeing the customer's feedback, their opinion on the product, and customer's feedback, their opinion on the product, and any reactions. We any reactions. We

[00:48] case of emergencies. We follow up with the customers, and all of this, thank God, has led us to a very high level of customer trust and satisfaction. I feel that our customers... our relationship is based on relationship is based on

[01:03] we want. We assure our customers who will be dealing with you in supply chains and products: If I order

[01:15] through the factory? Thank God, we can provide any possible quantity, and our manufacturing is always running directly and non-stop, meaning we have no problem with manufacturing or product availability. Everything is available. Okay, we have a question: we want to know what the future holds for COVID-19

[01:34] in Egypt, or its future in general. What do you think? Since you are a representative of the company and are aware of the plans, vision, and direction of the company? vision, and direction of the company? We are very optimistic about the future of Corvida in Egypt,

[01:48] thank God. We have an ongoing plan, as I mentioned, for geographical expansion and the launch of more veterinary products

[02:01] safety, depending on market needs. Our primary goal is to meet market needs, both in Egypt and globally. both in Egypt and globally. We also have plans to enhance

[02:15] the training of veterinarians and technical support teams. This is a very technical support teams. This is a very important point: we must continue building successful and strategic partnerships with leading institutions in the manufacture of veterinary medicines and

[02:30] vaccines in Egypt and worldwide. This ensures that Corvida remains one of the leading companies in animal health, both in the Egyptian market and the media landscape. If you own a farm or would like to establish a

[02:48] protocol with you, your current headquarters is in Alexandria. Our scientific office is located in Alexandria, and this is our Middle East headquarters. We also have our main company headquarters in Canada, and another branch in Istanbul. So, you're most welcome to visit us

[03:01] Canada, and another branch in Istanbul. So, you're most welcome to visit us also have a significant presence in Cairo, which is great. We hope

[03:13] Thank you very much. And what about the Gulf market? Do you have a presence in the Gulf region? Of course, thank God, we cover most of the Gulf countries, such as Saudi Arabia, the UAE, Oman, and Iraq. So, we have a large presence in the

[03:28] Gulf countries, thank God, and our products have achieved great success. That's very good,