Deriv V2 Migration: Balances Missing!
45sUrgent alert about missing balances and trading errors creates FOMO and immediate concern among traders.
▶ Play ClipAI Summary
The video is a brief urgent alert for Deriv traders. The creator reports that Deriv is migrating some accounts from V1 to V2, causing interface updates, missing balances, and errors when transferring funds from the wallet to the options account. He has contacted support to check for a fix and promises to update viewers during the day.
[00:00]
Migration alert
Deriv is migrating accounts from version 1 to version 2. Users are reporting errors such as the homepage updating, balances disappearing, and inability to transfer funds from wallet to options account.
[00:27]
Support contact and personal experience
The creator personally contacted Deriv support to ask about the issue and any expected timeline for resolution. His own test accounts show the same problems, including authentication failures and missing balances.
[00:53]
Ongoing updates promised
The creator promises to keep viewers updated with new information throughout the day as the situation evolves.
Mentioned in this Video
Study Flashcards (2)
What is the main migration happening on Deriv?
easy
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What is the main migration happening on Deriv?
easy
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Deriv is migrating some accounts from V1 to V2.
What issues were reported during the migration?
medium
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What issues were reported during the migration?
medium
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The interface updated, the balance disappeared, and users cannot transfer from wallet to the options account.
00:14
💡 Key Takeaways
📊
Deriv V1 to V2 migration underway
Directly explains the root cause of the reported problems.
💡
Common errors reported by users
Lists the specific symptoms: missing balance and transfer failures, helping users identify if they are affected.
00:14
🔧
Contacting support for updates
Shows the proactive step taken to check for a resolution timeline.
00:27Full Transcript
[00:00] E aí seus traders, bom dia! E já vamos de alerta urgente, tá? A Deriv está migrando algumas contas da V1 para a versão V2. Algumas pessoas já mandaram mensagem para mim reportando erros,
[00:14] que a interface atualizou a página inicial, o saldo sumiu. Quando tem saldo, não consegue transferir da wallet para a conta de opções, e isso daí é uma instabilidade, tá?
[00:27] no meio dessa mudança e esses problemas estão aparecendo. Eu já mandei também mensagem aqui para o suporte deles, para ver o que está acontecendo e se já tem alguma previsão de solucionar isso daí.
[00:39] Porque eu também tenho outras contas teste e aconteceu a mesma coisa, tá? Não está autenticando nas plataformas ainda e alguns saldos sumiram, como eu falei, e quando tem saldo você não consegue colocar na conta de opções.
[00:53] Calma aí que durante o dia eu vou avisando vocês sobre as novidades.
