Appliance Repair Scam Exposed — Full Breakdown & Transcript

[00:02] n't pay globally. Why nothing? This is not what you are doing, you are deceiving me. So it turns out that you deceived us right now. You say the board burned out. This is my opinion. I may have my

[00:15] own opinion. Turn it off, please. I didn't give permission. This is not my opinion find out. In what format? Simple shelf. No, it’s just very expensive, like,

[00:28] No, it’s just very expensive, like, you know, you can’t do that here, roughly speaking.

[01:05] broke . When starting it, it leaked and a large puddle formed. Then I quickly typed the name of the brand of equipment into the search engine with the note "repair". And in front of me, the official website of the IG brand of equipment

[01:18] , which provides repair services, opened. I contacted support and the very next day they sent a team of technicians to my place, who informed me that the filter and temperature sensor needed to be replaced. The estimate was calculated at 42,300 rubles. taking into account all the work.

[01:32] We were convinced that buying a new one would cost many times more. They gave me a 20% discount. Apparently, so that I wouldn't criticize him as much. And they offered to pay a modest 36,600 rubles. The mechanics replaced the part and left me the old one as a souvenir. I

[01:46] wait a few hours and then run the dishwasher again to check, which I did after the technicians left. But the problem did not go away. The dishwasher kept leaking. Contact with the fraudulent masters and

[02:01] support was no longer possible, and the site itself turned out to be a fake, claiming to be official, which, incidentally, still exists online. A little later I called a good participant with high reviews, who fixed

[02:13] everything for me for 7,000 rubles. and reported that the previous repairmen had not done any work, and the spare part they had left behind didn’t even fit my dishwasher. The scammers simply reality they took out their fake

[02:26] blank. A similar situation happened to someone close to me. Only he brand that produces refrigerators. The amount of damage is 15,000 rubles. As it turns out, there are plenty of such stories all over Moscow, all over Russia, and all over the

[02:40] CIS countries. People are falling for fraudulent one-page websites offering appliance repair services. Fake repairmen come to them with selfish motives, present unreasonably high bills and do nothing to fix anything. Sometimes they steal

[02:52] spare parts for expensive equipment on site, and sometimes they even take away the entire equipment for return it. If you've been following my channel for a while, please know that I take stories of fraud involving me and my loved ones very seriously

[03:05] my loved ones very seriously and don't just let them slide. It sounded scary. У меня появилось большое желание рассказать вам об одной из самых неприятных и сложно доказуемых мошеннических схем, орудующий в

[03:17] промышленных масштабах на территории Российской Федерации и других стран СНГ уже много-много лет и по сей день. A scam whose organizers are prosecute, despite their presence in the Russian Federation, while

[03:32] people lose hundreds of thousands of millions of rubles daily. Right now, I'll fraudulent scheme using my own example, inviting one scammer be employed by a similar fraudulent organization as a spy in order to

[03:47] main beneficiaries. I will provide a communication channel for you, the victims of this fraudulent scheme, for further effective communication with me and the lawyers. And, of course, we will punish the scammers and conduct a small stress test. Welcome

[04:00] to another edition of my rare but very apt column: How to Punish an Internet Scammer. Enjoy watching.

[04:13] fraudulent scheme described in this video in as much detail as possible, using my own real-life example. To do this, we found an apartment, prepared it very carefully, pretended that someone lived there permanently, and scattered all sorts of household items around along with the production

[04:25] designers. You have to eat everything, not wipe up the crumbs, well, like do it all with the wrong person. How we pet a dog And also, together with technicians and operators, they very carefully hid cameras and

[04:39] microphones in order to record in detail what was happening around. It's clear that we have cameras. We can, for example, insert a camera into Beeline here No way under the baseboard. But if he pulls it out , he won’t pull it out.

[04:54] , he won’t pull it out. Now let's smash it. minimum actions, as much scam as possible. Look how your eyes are , when I tried to leave

[05:09] so paranoid. I'm wondering how I can tell if there's someone behind the door. my team and I could watch what was happening in live mode and give hints. Just in

[05:22] guys who would help and participate in the processes. And so we carefully prepare the trap apartment, hide the cameras and begin to wait for the first workers. thinking. Luckily, there are places on the Internet

[05:35] where no one is trying to invent a breakdown or deceive you. For example, GG Storm. A marketplace for digital goods for gamers. Here you can top up your Steam account, generally buy or sell any in-game goods or services without any shady schemes.

[05:48] Clear cards, reviews, prompt support. When we were preparing the issue, I went to the site myself. You log in, choose a game, see dozens of offers from different sellers, and simply sort them by rating and price as transparently as possible.

[06:01] sellers on the most favorable terms. So if you know how to farm resources, boost ranks, or just have a leveled-up account lying around, you can At the same time, a big giveaway is taking place on the GG Store for buyers and sellers. For

[06:15] every 10,000 rubles. turnover. The seller receives a ticket, which is added to the others. Buyers are also involved. Made a purchase for 1,000 rubles, received a ticket, made another purchase, increased the chance of winning. The prizes include

[06:27] headsets, devices, balance top-ups, four top-of-the-line gaming PCs, and even a Porsche Panamera for sellers. All your tickets are entered into the drawing. The results are announced Follow the link in the description, register on GG Stores, and we'll

[06:40] get back to our legend. The legend is as follows. Let's imagine that you live in this wonderful, spacious apartment, renovated in the 2000s, which your parents dishwasher from the German manufacturer Mili, bought about 10-15 years

[06:54] today, breaks down, starts leaking, works intermittently and gives an error. You repairs and stumble upon a website offering inexpensive, supposedly official, equipment repairs. Lots of positive feedback. First

[07:08] that could belong to an official, reliable representative of the VRF brand. Let's make an appointment. Hello. How can I help you? repair. What is the name of the car and what happened?

[07:23] Millie is called does not drain the water. As you can see, we decided to call the same company that supposedly does warranty repairs for dishwashers, which personally deceived me in 2023. Most companies don't care

[07:36] what kind of equipment you have. And they have a Mili car, even though we were calling the number on another manufacturer's website. We were also asked about the age of the equipment, where we

[07:51] following morning. Understood. Yes, let's go to 12 then. And if possible, could you give me an approximate price, well, depending on the price, I'll give you some idea. The technician's visit is free within the ring road; we don't

[08:06] free within the ring road; we don't drain. This is cleaning, possibly cleaning filters, cleaning the back valve from 550 rubles. The most expensive thing is replacing the water level sensor. Here it is 650 rubles. work, 700 rubles. the sensors themselves.

[08:21] . Free call-out and price of 1,500 rubles. give you peace of mind and confidence that you have come to the right place . We're leaving the next day, and just in reality there are no problems with the dishwasher. It works properly.

[08:36] dishwasher. It works properly. And this whole legend was left to test the master's forgiveness. I'll be there in 10 minutes. Everything's fine. We need to

[08:48] get rid of everyone quickly. So, ten minutes ready. Good afternoon. My dishwasher is broken . Come on, please, I'll show you. Now my favorites who scampered me at the same time will come,

[09:01] water effect. Tell me, Vanya, how should this be? Just , yes. In general, we have a legend that the house does not , but that’s already foggy, if you want, you can, just a little bit

[09:14] but that’s already foggy, if you want, you can, just a little bit , just a little bit. Well, that's it, that's all. Let it be, let it be just a little bit. [laughter] Yes. But here is the main problem . The dishwasher, she

[09:29] makes a mistake, then that. But the main problem is that it starts to leak. yes. But I launched it recently. Check again. Where is it leaking from? From below.

[09:48] Now Sanya will explain what the problem is specifically with her. You need something from me. some rags, a bucket. Получается, она запускается, работает, правильно, некоторое время отрабатывает и не сли

[10:01] ошибку какую-то бывает выдаёт ошибку моргани определённых лампочек да, определён, ну, определённые лампочки моргать. That is, not like usual, before just glow green. And the water is hot, it

[10:16] Uh-huh. Well, here's the one that remains. Is there steam here, for example, or something like that? No.

[10:37] works normally, and then after some point it just starts to leak. It starts to leak and goes into error. Right. Yes, yes. Yes. What is she flowing? No, to be

[10:52] heating element is probably just working. It doesn't warm. Cold so the error now. It's cold there. Well, maybe

[11:12] mechanic reporting a completely different problem, shifting the focus to the leaks that he honestly didn’t find on the spot. The technician reports that leads to poor cleaning of the dishes and errors, which, by the way, also [music]

[11:25] don't exist. He could have taken this reason after hearing from us a few minutes earlier that there was no steam coming from the water in the dishwasher. Errors and sometimes smudges occur. diagnose it. Well, the heating element is most likely either a

[11:37] pressure switch or a heating element. The doctor will be there, she doesn’t warm up. Well, by the way, now you say there’s a mistake, [music] but it’s not there. Now, in fact, she can finally leave.

[11:50] Heating may stop if the heating is broken, the wiring, or the module. That's it, we have the third, fourth, fifth not

[12:02] work any other way. It's difficult to say anything here. so I can give you some direction. Oh [ __ ], I turned it off.

[12:26] will need to be replaced. Here [music] ten live. It definitely flows. It's leaking somewhere, but it's not clear where. And he says there was water inside. These are traces of a leak plus water in the pan. This means that it is most likely not

[12:39] leaking from the outside, but from inside the tray itself. And it gets numb. That is, there was water inside. Yes. Yes. And then it flows out. three issues: replacing the heater unit, the pressure sensor, and a more

[12:52] mean? Here's the thing. It's generally better to have it diagnosed at a stand What is a stand? Well, yes, a stand is, that is, a place in the service where the observed. And now how can you fix it?

[13:08] . No elements. Firstly, secondly, it would be best to do this on a stand to eliminate the leak. Kakshi Oh, you understand, the machine itself is you Kakshi Oh, you understand, the machine itself is you But the sump in terms of how it leaks,

[13:22] на поддонке, то есть если развод, тем более белый, это означает, что он с элементами химии протекает, потому что если будет течь дальше, она, во-первых, в ошибке другие начнёт выходить, потому что вода уже

[13:35] начнёт дальше на хвостоп попадать, а квосток будет уже выходить в ошибку протечки. So what? What's the plan? The mechanic wants to take the equipment to a service unprepared person it doesn’t sound scary, but later you will understand why this is

[13:47] absolutely not allowed. So, I'll throw a pressure sensor into the warehouse now , I'll it somehow impossible to, well, just do homework on the spot? I'm telling you,

[14:02] heating element line for you, it will [music] work in place. But it’s definitely not just leaking from the lid, which is poorly secured. There is a 100% leak in the pan, if only one gasket from the lid is changed. That

[14:15] is, in essence, the most correct option, so that the budget does not work out, is to take it away and diagnose it. But the car there is in good condition. The only thing is that it needs cleaning. I will recommend chemistry. Just clean the machine. Yes.

[14:28] Replace the parts that have failed, and it will continue to work for another 20 years, or maybe 20 or 30, if you use the salt correctly. So what is the final estimate? What exactly is the estimate in terms of price tags?

[14:42] Well, you sent me a 2560 pressure sensor. Here's the full code name, and so on. Well, press conference, as usual. pressure sensor. Well, we do have a pressure sensor.

[14:55] At the moment we have the following. The master offers to pay 26,000 rubles. tasks take the dishwasher to their service center for diagnostics, leaving me a report. Well, 6,500 rubles. for repairs. In fact, there were no problems with heating the water either

[15:09] . Before the technician arrived, the dishwasher was in full working order and was heating water. It was diagnosed and checked by another gets warm, well, not that quickly, which is generally completely normal. The current

[15:21] master simply does not wait a few minutes before noticeable heating begins. The over such a long period of service is not at all serious and generally does not at the moment. At this stage, many victims of such repairmen-moniks

[15:35] agree to the proposed terms, pay the full amount for the repair or may subsequently offer to pay only 50% of the payment, or provide supposed letters of guarantee and documents, which for some reason often convince victims

[15:49] the victims manage to avoid paying anything, but they still agree to hand over their equipment to an unknown mechanic. Analyzing [music] cases of victims, one either with the theft of equipment or extortion of a larger sum for the alleged

[16:03] equipment will not be returned to you until you agree to costly, valuable parts stolen. Equipment is also often returned in a faulty condition, despite promised repairs and funds paid. It

[16:17] will not be possible to contact the masters later. Your number will be blocked. I don't want to be general, when you read stories of people whose washing machines were stolen, whose dishwashers were repaired, and then disappeared, you begin to especially appreciate technology that at least

[16:30] doesn’t deceive you. A telephone, for example. Here I have an IQ of 15. A flagship that honestly does exactly what it promises and even more. This is beyond the future not only in slogan, but also in feel. The IQ 15 is powered by the latest

[16:43] Snapdragon 8 Elite Gen 5, specifically designed for heavy gaming, navigation, messaging, and video streaming. And you can run everything simultaneously, without freezes or lags. The Samsung 2K M14 OL display at 144 Hz with a brightness of up to 6,000 Ni, whether on a sunny

[16:57] balcony or in a dark kitchen, everything is readable and looks very rich. A 7,000 mAh battery with 100 W charging is responsible for survivability. While our technicians are still on their way to our site, the IQ15 has already recharged and is continuing

[17:10] to function smoothly. A dedicated Q3 gaming chip and a large the smartphone from turning into an iron in the middle of a skating rink. And the 50-megapixel camera with 3X optical zoom and Origin OS6 makes the IQ15 convenient for everyday use.

[17:25] I'll leave a link to the smartphone in the description. And we return to our repair entrepreneur. By the way, there is currently a 20% discount on the phone. Hurry up. With continue our dialogue with the master entrepreneur.

[17:37] entrepreneur. What model is this? I'll request it now, they'll send it. It was n't just you who sent me the price, but I... Uh-huh . Price guarantee. No, we just looked at the model now. Well,

[17:49] . And Can you tell me the model? Then I'll look on the Internet too. How many? Yes, I'll send it. Well, you're unlikely to find it.

[18:01] New ones have not been supplied for 4 years. We have miles coming from Russia. [music] pressure sensor you requested? I asked for a model. He can't name the

[18:13] pressure sensor. Understood? Well, like Sanya says specifically about the model. No, he doesn't give it. What is your markup for time? We have no markups. Previously, just a call-out would cost 3,500; a technician would often be on call for around 4,500. What's

[18:27] Previously, [music] cost us 3500 for a trip. I like the hour spent there, what can I do? Yes. talk before every [music] hour for 4,500. Like this. What are

[18:42] These were the prices before. So 6500 is now a very, very, very cheap price. At this stage, we are specifically asking the technician questions about the sensor, the price of which he mentioned, but the specific

[18:55] model was revealed only later. We found the same sensor online for half the price telling us there were no markups on parts. I'll watch this again. Yes, we can, then we can put it back together. Okay, [music] I

[19:08] got it. You will then have 1500, which means you have a free repair case. We have voiced this to you. If you want to continue the repairs in the future, 6500 plus 2500 for departure. What is the doubt? Can you at least give me some guidance [on music] in terms of prices, of

[19:22] such prices. You sent me the name of the sensor. I found it cheaper than 16 I found. 16,000. Fine. You do it without a You told me from the start that you don’t have any markup. Here the master really does

[19:38] as me, and tries in every way to intimidate me with prices for further visits. Сообщает о гарантии безопасности транспортировки при доплате лишь в 50% и даже уже и настаивает на проведение ремонтных работ прямо сейчас [музыка]

[19:52] черезсервис вам набирал 2 года назад. deception, which I told you about earlier. I also suggest we wrap this up. I ask the mechanic to put the car back together, but he resists to the last.

[20:05] After that, no one answered me. Now you want me to give 50% of 30,000 rubles. from I gave you the dishwasher so that you could take it away miles away, which [music] doesn’t cost 10,000 rubles. In any case, I won’t dissuade you from washing dishes.

[20:20] I'm going to ask you now to return the hot water supply mode, because we dishwasher. Yes. no leaks either. And, what’s more , we’re currently filming [music] a

[20:33] certain experiment, where we’re , uh, checking people from those very fraud. If you're talking here about the fact that there good, but it can be minimal, but we didn't have any global ones, this shouldn't happen

[20:48] . Look, there is a leak, first of all . Secondly, the machine did not heat up for two cycles. I have n't had any heat for two cycles. I assumed that this was the case. Moreover, firstly, where did the magician come from, the fact that you are emptying me now, and secondly

[21:01] n't care. Take your car. If you weren't Where did you call? I called the same service. And they distribute this distribution center, you know, it doesn’t do anything. You are

[21:15] researcher on all these companies. We know perfectly well what to do. You understand that he doesn't do misme. Well, buddy, Why? We will restore everything to the way it was.

[21:30] We will restore everything to the way it was. I will not stop. For what? For the arrangement, the collection fee is charged. Zaist said the price. Well, what is the cost? Well, you said how much. And we

[21:45] in case of diagnostics and repairs. Right. And then what price did you name? 1500. Well, you said, I said, if you don’t,

[21:57] look, 1500 you collect it back. Now you're saying that we should pay for more choice Well, the analysis and assembly is all the work that was done. So you just came up with this, and we still have to pay for something? Are

[22:09] We chatted with the technician for a few more minutes, running him through a stress test and , the water was heating up, and there were no leaks . How did she warm it? No problem. It hasn't heated up for two cycles . Where you turned or

[22:23] No, you said that you are officially right. Yes. What's wrong with you? Yes. Because I know the officials and worked for them. What do you want? What kind of officials? What legal [music] entity? And they

[22:44] What's the mystery? Everything worked and played well for us. When you came, our So even magic turns out to be

[22:56] I will take full responsibility for everything without any problems. Let 's get it together and finish it. our technician's Telegram account, from which sensor model names. We discovered that he was a member of several

[23:10] discovered that the mechanic was barely 18 years old when he allegedly worked for Mili brand dealers. We believe. The repairman assembled the dishwasher and left. If you then assigned you the technician and report the negative experience, they will successfully

[23:25] block your phone number, even if we paid the money and returned the after we've stoned you. It makes sense. As I already said current master’s lead and had not bargained on anything, we would have left 26,000 rubles.

[23:39] for the part, another 6,500 rubles. for the work. And besides this, they would have given this young master an expensive dishwasher from the German manufacturer Milli to detect other defects, with a subsequent additional payment for their elimination. New

[23:52] models of this type cost an average of 200,000 rubles. There are three options if we would return the dishwasher. Yes, but they would have allegedly found even more problems with her, asked for several not have returned her until the last minute and would have kept her in the cold, or they would not have returned her at all. Yes,

[24:06] but they would have returned it in a faulty condition, having stolen valuable spare parts. where some unscrupulous mechanics were selling such parts. No, they would have simply stolen it. If you think that I am making this up, then no. These are

[24:20] real, frequent stories of victims that we have found throughout our conduct our own experiment, including ordering a repair on the one we had just purchased for 5,000 rubles. and a fully functioning microwave from a repair

[24:33] diagnostics only if the appliance was picked up at its own center. Here you have a receipt for installation, and here it is being taken away along with our cover story, saying that it is broken and doesn’t What's wrong with her? It doesn't heat up food, but it heats up itself

[24:48] They promised to come back the next day, but, naturally, no one wrote to us. cheap and they won’t be able to make a lot of money . However, we were able to Hello. I wanted to clarify, I gave

[25:05] my microwave for repair, I wanted to find out what was wrong with it. The timer will need to be replaced. Yes. connect to? There was a short circuit there. Due to this, some of the

[25:18] resistors and transistors failed. In terms of cost, if you look at , repair of the control panel is 2,400, and professional diagnostics, diagnostics, and preventive maintenance is 800 rubles. in total. If all together, it

[25:32] problem was voiced to us. The control panel and timer burned out. The cost of repairs is 8,000. Let's try to take it away, realizing the absurdity of the situation. go myself, but they did send a similar courier.

[25:46] Hello. Yes. What happens there? 8800 in cash or by QR code? It's still like that. So, what about 8800 - what was done here? This is what was done. This is the cost. Now that's a

[25:59] How can we verify that this work was completed? Somehow examination. The car was completely new the day before it was [music] You're not explaining this to me. I don't care at all

[26:12] . Believe me. I'm just a courier. Well, we don't pay for it, of course. Naturally, it costs 5,000. In the end, we refused to pay, and the microwave was . And if he answered from other numbers, we would be blocked. Oops.

[26:26] Apparently, there was a small compensation for the time wasted by the scammers' standards . Now a microwave for 5,000 rubles. does not belong to us. As you might have scam artists aren't always private individuals who independently sell and

[26:39] process the flow of requests from potential victims. They are often the last potential victims. They are often the last link in the chain of a given scheme. main market player or several of them, and get a picture of the entire chain of

[26:54] operation of such fraudulent structures. Zdeno main beneficiaries and participants of the scheme. Структурная схема мошенничества выглядит так: ты жертва, желающая попадаешь на один целевой из множества сайтов мошенников, звонишь по номеру,

[27:07] попадаешь в распределительный кол-центр, где операторы собирают самую важную информацию о твоей проблеме, адресе называют смешные низкие цены на ремонт. then send an application to a private technician or a full-fledged company. Sometimes you

[27:20] if it's large and capable of selling traffic on its own. After this, the craftsmen take the order into work and come to your home. There you already funds have been raised, they are distributed among all beneficiaries.

[27:34] Of course, in most cases, the experienced scammer himself receives a good scam you out of large sums. And the vary greatly and depend on internal agreements. Or the scammers pay the

[27:49] fixed amount of the application and pocket the difference. Money is mainly or onto drops of fictitious persons. The money can then flow into cash, or be used to buy back cryptocurrency through the P2P section on crypto exchanges. This allows

[28:02] fraudsters to easily cash out money and deposit it anywhere in the world. If is managed by people outside the Russian Federation, in rare cases, payments are accepted using legally registered accounts. These fraudulent companies have a lot of traffic. According to

[28:15] unofficial data, they can take more than 50% of all applications. The likelihood trying to find a repair specialist is quite high. While collecting discovered hundreds of websites and organizations operating under various legal entities and sole proprietorships.

[28:30] one of the major market players has more than 2,000 people. Communication with victims and calls from us to various numbers on these sites led to the discovery of eight of the largest and six smaller market players. Here,

[28:43] for example, is a certain fix service center. The website is a bit intimidating and makes me doubt order equipment repairs here. But this is not the main one. Here is their website for repairing Samsung equipment. Here's LG, here's Huawei, and there are many more like that. It is much easier to access

[28:56] such a web resource through a search engine . Mashenkas aren't afraid to spend time and money on getting their sites to the top of search results, or even buying advertising. none at all. When trying to find information about these organizations and people

[29:09] simply do not exist. Either they are taken at random, or they use drop-ins, those very same put-upons. Here, for example, is a certain general director, Ksenia Igorevna Shipkova, completely different organization. No other information can be found. Here's how many LLCs and

[29:24] which, for one reason or another, could be attributed to this company. Some of these legal entities are not found, some look like drops, some like names taken out of thin air. This looks like the one that scammed me, the site with IG services that others are complaining about

[29:37] . The site allegedly belongs to the Quality company. We check the company and see repair electronic household appliances. There are even some financial indicators. Apparently, something is being carried out through official details. The founder is a

[29:49] certain Vladislav. We will not disclose the full name. Let's see who this is. frequent visitor to the pawnshop and a fan of microloans. In 2022, he was looking for a job was also used by many completely different people. The overall picture suggests

[30:04] that Vladislav is, with a high degree of probability, an ordinary drop, in whose name the company was registered to conceal the true beneficiaries. The companies, whose legal entities we also decided to check separately. Most of these legal entities are fictitious, designed

[30:17] to distract both buyers and law enforcement agencies. Хотя вот организация Айсберг, которая тоже получает огромное количество негативных о техносервис с имеющимся уже более

[30:29] четвёртый год, учредитель который уже совсем не похож на дропа. One might low-quality companies that provide their services poorly and expensively and have no intention of deceiving you. But no. To achieve this, at the beginning of 2025, my anonymous agents

[30:44] were hired as spies at scammer service centers to assemble the internals, which I discussed separately in another video. They offer an inflated price, and the client either agrees or disagrees.

[30:56] Accept, yes, they take you there. Come on, listen, don't worry about it. Okay, they say, then the repairs will cost 150,000. It's . I say: “Well, look, you’ll still have to pay for diagnostics and transportation,

[31:09] let’s say 3 or 5,000.” And he's like, "Get yourself a start." And that's all. And here he is. Having established the details of most of the companies operating at least in Moscow, let's , call them to our homes, and conduct a stress test.

[31:28] As a punishment, we decided to provide thieves with expensive Miley devices for review, this encourages them to more readily offer high prices for their work and make a

[31:43] as follows. The washing machine does not respond and displays something incomprehensible in the symbols. Friends, a washing machine technician will be arriving in half an hour , and we decided to prepare it a little. Let's just turn on the children's mode and set the

[31:57] Greek [music] language to make it more difficult. We will inform the technician that we cannot use a normal washing machine. Well, plus it will be mode. We meet the master from the Iceberg office.

[32:09] Come in. Okay, dog, be careful. There she is, straight ahead. incomprehensible symbols are displayed. It's in some language, I have no idea

[32:25] supermarket. Well, not in Russian now. Good Well, not in Russian now. Good model.

[32:44] Electronics. Yes. Repair. Well, the repairs won't be cheap. Well, around 25. 25. [music]

[32:59] If it’s better, he says, electronics. M. Yes. The mechanic didn't figure out the problem and, after getting rid of the water, assumed the problem was with the electronics. And again, as if from a carbon copy, a similar price. 25,000 for replacement, but this time including repairs.

[33:13] Could it be that there is some kind of mode or something like a cycle, well, some kind of blocking has been activated? I don't know what No, yes, here we’ll just turn on the children’s mode.

[33:27] Yes, it is a heavy shadow. Not every mechanic can repair it, honestly. That's why I'm asking, like, you know something about it, right? understands this, you know? There are only a thousand spare parts there for at

[33:39] diagnostics are free. 3700, right? Yes. . Departure is free. Diagnostics are paid. We have always had a paid diagnostics service. Now Vanya will turn on the washing machine in front of him, and he will see

[33:53] And this is electronics. Marosit friend. Not was a child mode. I included it here simply as it was. . There's nothing to do. I put the man off, I would have

[34:07] Now. We have a program being filmed here. Yes, we are We check how people are being deceived. Well done, well done. I didn't lie about anything personal . Nobody. What was burning here? What is our fee?

[34:22] None. Now. Correct match. Why nothing? And you don’t, well, it Right. You'll deceive me right now. No, you deceived us yourselves. You say the board burned out. Well, that's my opinion. Maybe have your own

[34:35] Diagnostics may have its own opinion. Undoubtedly. Undoubtedly. Turn it off, please. I didn't give permission, right? OK then You are in our apartment [music], committing all kinds of fraudulent actions.

[34:49] What, so that you pay me for something? What kind of fraud? I showed you the price list. Look, diagnostics during repair work. 2700. We Well, I recognize the problems. I should have called and found out. I'm telling you from my side

[35:02] . I arrived as a human being and understood the situation. Did you enter or not? I question. No. I understood the situation. I'll ask you a question I answered it. Short. Clear.

[35:14] . So yes, regarding the The men's is not that they arrived. Fine. This is not a scam. This is my opinion as a master

[35:27] In any case, thank you very much for showing All. All the best. No, there are questions. I'm telling you, all the best.

[35:39] In what format? In any format. It's deceived, so that grandmothers aren't being deceived. Yes, well now in fact, as he receives it. Who deceived you? They took your money. They did n't take the money. Suggest that the VCM deceived

[35:53] you. Nuno, now 3700 for diagnostics that have not been resolved. But why is it all because, damn, know how it is here. I won't deceive you. You said I'd

[36:05] Everything, Van, is correct. n't yell at me. No, I'm not yelling at you. I have a subtle conversation. I'm against it. And we are against fraud. All the

[36:18] Well, my friend, I didn’t deceive you so that my face would not be there. were ssh Well , of course, we went out. How , of course, we went out. How could you deceive us?

[36:33] simulate a situation in which an inattentive pensioner would We invited Tatyana Vasilievna as an actress. Please, please, I'm really worried . I can't do anything. My

[36:46] machine doesn't work. The legend with the washing machine is the same. We meet the master from the Subservice office. Now is the time to help. Now is the time to help. This is him, come on in. Here is the car. I do

[36:58] n't know what happened to her. In short, she got blocked. As usual, we explain our problem, but for now the master is only interested in our According to the classics. Are you all so serious there? Yes.

[37:12] you all so serious there? Yes. Diagnostics are necessary in any case. Al, Diagnostics are necessary in any case. Al, Sanya, look what I'm doing.

[37:25] see what he's filming, and then we can put it back together ourselves if necessary. Yes, good evening. And the question [music] BL-that is, on milio, locking device is not a simple shelf.

[37:40] No, I already found the reason, it’s just very expensive. Are I was shocked myself. Oh, and how much will it cost? 25,000? Because holy [ __ ].

[37:55] This is not a simple company at all. Mi Mil is an American or French . Um, actually, the washing machine is from a very popular German brand, which once again highlights the lack of competence of the repairmen called in from these companies

[38:10] cope with the simplest task. He sees the problem in the hatch blocking and quotes a price of 25,000 rubles. Like the previous masters. It’s unclear why they have everything in the same price category. So, now I have it, I turn it on, the

[38:23] water flows, but it just doesn’t open . in this castle. Yeah, well that's really expensive. Well, it's clear why. Even though, you know, you have, so to speak, children, roughly speaking,

[38:38] we refuse, yes, you know, it’s expensive to live now, I’ll tell you and 2.000 2.000 2.000.

[38:52] Yes, we are filming a program about how the masters cope. Understood. I'm so curious to know what your final verdict is on the car. We explained to the mechanic what he was doing wrong and you tried to find out why he didn't perform the

[39:07] basic minimum check of the equipment. The master turned out to be calmer. The only thing is, I look at the departure, when we called, they told us that it was free. Well, the diagnosis did not provide a diagnosis. And diagnostics are paid,

[39:20] Yes, I have. Yes, let's get acquainted. It's sad that the diagnosis was incorrect and I simply didn't work with them. So, why two then? Well, because I sort of took everything apart.

[39:32] But here, yes, there is no such amount. Well, that's it, in general, if we take the big picture. Well, yes. Did you name the amount yourself or did you have it? Honestly, just tell me, how much money should we transfer, right?

[39:44] one thousand. Well, look at what's subscribed to you . Well, this is the general situation that happened. Well, no one insisted on paying a lot of money, but unfortunately, the problem couldn't be

[39:56] solved. The diagnosis also turned out to be incorrect. We did something similar with surprisingly, behaved adequately and either solved the problem for cheap, or did not solve the problem and left without taking a penny, or simply solved the problem at a

[40:10] high price. What is this connected with? Friends, we are entering the second day of our experiment. We are still in the same apartment. We've noticed that many companies have already blacklisted us because it's become more

[40:23] felt something was wrong right then and there. quickly dissolved. I can also suggest that someone more experienced with them come from our company. Sanka, in short, come out, come here, darling. So, what do

[40:37] you have? In short, it's like you're the husband. Yeah. So, like, a wife, well, how are you, huh? Wife, how are you? Like, everything's okay, ? Hello.

[40:50] Hello. I can walk you there. or something? No, why? Конечно, во всех этих ситуациях, помимо разоблачающего выхода с полноценным

[41:04] мастерами и объясняли им, что заниматься умышленным обманом - это плохо и приводит к ответственности по 159 УКРФ и отпускали мастеров. It would be possible to stop at calling the police, who would detain potential fraudsters

[41:18] and bring charges. At least, this is the advice that many of you give. But, unfortunately, everything is not so [music] simple. There is a nuance. The materials collected in this apartment do not prove the fact of intentional

[41:30] fraud. Fraudsters may refer to statements of their own opinion that are allegedly erroneous. Article 159 of the Criminal Code of the Russian Federation is quite complex and requires proof of negative intent. However, as I explained above, we

[41:43] service centers to ensure the presence of negative intent and to Of course, such materials are also not suitable as evidence, since they must be collected separately by law enforcement agencies

[41:56] on their own storage media. И в одном из прошлых роликов, где нам центре, у многих зрителей тоже возникло чувство незаконченности, [музыка] того, что никто не понёс реального наказания, за исключением медийной

[42:10] оглазки. Unfortunately, we realized that we cannot directly influence the prosecution of such companies for the reasons stated above. Поэтому, дорогие друзья, правильным решением будет усилить медийную оглазку

[42:22] данной проблемы и привлекать внимание и правоохранительных органов, и жертв, и людей, ещё не попавших на данную схему мошенничества. Increase media visibility by distributing the video. The only thing I ask you to do is

[42:34] friends, acquaintances and colleagues. Распространить ролик внутри ваших чатов подписаться на мой канал, чтобы оставаться в курсе апдейтов по ситуации, со своим мнением по ролику. You also have a special email address

[42:49] that you, dear victims who fell for this scheme, can use to write to me. I plan to create a common community of victims and, among other things, involve a please immediately describe in detail your story of deception and attach all

[43:02] evidence. I am also waiting for anyone who wants to share special, unique information in this area to contact me by email. Also, please describe everything in detail . Anonymity and rewards are guaranteed, but

[43:14] naturally, we couldn't stop there, so our team and I decided to give the scammers a little surprise. Члены моей команды и некоторые другие люди, которых мы нашли на сайтах выполнения определённых задач

[43:27] за деньги, будут регулярно звонить по номерам контор, с которых приехали к нам диспетчера мастеров на случайные адреса в городе, морозя их и прося подождать. In this way, we will waste the scammers' resources and reduce their turnover. For us,

[43:41] don't take advance payments. If you'd like to join in on this trolling and help reduce the number of scam cases, detailed instructions are available on my materials and findings on the topic of this video will also be there. Subscribe using the link in the

[43:55] description. I'll also be sharing the funniest situations related to this topic, as well as the consequences that will on my Telegram channel. So far, no Internet Scammer" column has ended without consequences, so it will be interesting. There are

[44:09] was Sanya Kharchevnikov with you. Thank you all very much for watching. Bye.

[44:22] Yes, I'll be down now. Okay , let's check all the cameras. We've Yes, please come in. What kind of big guy came there? What kind of big guy came there? And here is the refrigerator. But it works poorly.

[44:37] So we need to sort this out here, because we are here together. So, this needs to be transported, right? Half the kitchen here needs to be taken apart. There's 50 thousand worth of work here.

[44:55] How can I pay back 50? So, are you the smartest or something? Here is the whole of situation is getting tense there. What, should I go out? Don't go out, guys, I don't Work for 70,000, B, are you trying to fool me,

[45:09] what, guys, guys, [music] [ __ ], pay the money, until you pay, I'll let you go. That's it, he's going to kill him now. Vanya, Vanya, Vanya, what's going on here? [music] Put it back down immediately.

[45:22] Because you are a liar. What a liar? What are you doing here with cameras?