Stop Missing Comments! Real-Time vs. Delayed Alerts
45sHighlights a common pain point (missed social media comments) with a clear solution, making it relatable and actionable.
▶ Play ClipAI Summary
Sendable's Priority Inbox and Streams help you manage social media interactions. The Priority Inbox gives an overview of alerts from connected profiles but operates on a delay. For real-time engagement, use Streams, which display all comments and activity from individual profiles. Set up profiles and alerts via the Profiles section, where you can add Facebook, Instagram, Twitter, or LinkedIn accounts. Customize settings like link previews and alerts, then save. Interaction options vary by network—on Twitter, you can like, retweet, reply, and more. Support teams can assign replies to teammates. Filter by date, search keywords, and archive messages. For real-time activity, explore Streams, which show home feeds, messages, mentions, and follower activity. The key is to interact regularly to build your community.
Chapters
[00:00]
Priority Inbox Overview
The Priority Inbox gives an overview of alerts from connected social media profiles but operates on a delay.
[00:15]
Real-Time Streams
Streams display all comments and activity from individual social media profiles in real time.
[00:15]
Profile Setup
Add Facebook pages, Instagram business profiles, Twitter accounts, or LinkedIn company pages to set up streams and alerts.
[00:52]
Customizing Settings
Customize each profile's settings, including link previews and alerts, then save your changes.
[01:08]
Twitter Interactions
On Twitter, you can like, retweet, show conversations, repost, reply, and more.
[01:22]
Team Assignments
Assign replies to teammates to ensure no feedback goes unanswered.
[01:22]
Filtering and Archiving
Filter profiles by date range, search for keywords, and archive messages easily.
[01:50]
Streams Details
Streams show home feeds, messages, mentions, tweets, retweets, and follower activity in real time.
Mentioned in this Video
Tutorial Checklist
1
00:15
Navigate to Profiles in Sendable and add your social media accounts (Facebook, Instagram, Twitter, LinkedIn).
💡 Key Takeaways
🔧
Setting Up Streams and Alerts
Explains the step-by-step process to configure alerts and streams, which is essential for effective monitoring.
00:15
📊
Twitter Interaction Options
Lists specific actions like liking, retweeting, and replying, clarifying what users can do on Twitter.
01:08
⚖️
Real-Time Activity in Streams
Highlights the importance of using Streams for real-time engagement, which is key for community building.
01:50Full Transcript
[00:00] Welcome to your Priority Inbox and Streams. The Priority Inbox provides an overview of alerts coming in on the social media profiles that you've connected to Sendable. However, since it operates on a delay, if you'd like to see comments in real time, please head to your Streams.
[00:15] Streams display all the comments and activity coming in on each of the individual social media profiles. In order to set up streams and alerts for your Priority Inbox, please head over to Profiles. If you add a Facebook page, Instagram business profile, Twitter account, or LinkedIn company page,
[00:33] then streams are automatically included along with your ability to directly post to each network and pull in reports. The way that you set up alerts is when you add a profile. Once you've gone through the authentication sequence, you'll be taken to the settings page where you can customize each of the profiles that you add to Sendable,
[00:52] for example, including link previews. This is also where you can set up receiving alerts in the Priority Inbox Once you all set make sure to save your settings and you good to go How you able to interact with comments and other activity depends on the social media network For Twitter for
[01:08] example, you can like, retweet, show the full conversation, repost, reply, or any of these other options. If you're working as a part of a support or customer success team, you can also assign replies to teammates so that no feedback goes
[01:22] unanswered. You can easily filter profiles or by date range and you can search for specific keywords. If you'd like to archive any messages just click on this button here and then select archive. You can also toggle these three dots and
[01:37] select archive here. If you would like to explore activity in real time please head to streams. For Facebook you'll be able to see your home feed as well as your messenger and for Twitter you'll actually see your home feed, messages, app
[01:50] mentions, tweets, retweets, and follower activity. Remember, the best way to build your community is to interact, so get to commenting. Happy sending!