Pickup Point Chaos — Full Breakdown & Transcript

[00:01] altercation involving employees and a pregnant client, a scandal at one of the pickup points almost ended in fistfights. Such news is already surprising almost no one, because a couple of times a week at some Ozone or Walberry point,

[00:14] something strange or comical happens, but personally, I have a question. Why does this happen in principle? What are the most common reasons for conflicts? Do just to quarrel, to splash out negativity, for which a client can

[00:27] beat up or even attack an employee? How does a girl with Tourette syndrome work at the Du point and what problems does this lead to? Is it true that in such places they pack and fines and rules for working on well-known marketplaces play in all this? In general,

[00:40] inadequate people at Ozone and Walberry pickup points. Enjoy orders from a well-known marketplace is a fairly popular business idea in

[00:52] 2024. However, not particularly interesting and sometimes not at all. Unprofitable, unlike, for large active audience and an up-to-date website. The only thing that venture is advanced foreign hosting. Fortunately, you don't need to figure it out and spend

[01:06] a lot of time on it these days. AEA will help you with everything. The company provides servers on modern Ryzen 9950 X and Intel Core i9 14900 KE processors with speeds up to 25 Gbps, and all this at competitive prices.

[01:21] Modern, truly powerful servers cover all your needs and provide comfort for your online business. Another advantage is free protection from which you can forget about attacks from competitors. In 2023, Aza

[01:34] terabits per second. In this area, the company constantly offers pleasant published on their Telegram channel. Be sure to subscribe to stay up-to-date with brand updates. No more power in the garage. The best data centers in the

[01:48] USA, London, Paris, and many other locations are available in one place at a online business with reliable partners the time of validity of current promotions is limited So I recommend not to delay all links in the description I wish you

[02:01] success according to statistics the average salary of a POVZ employee is 34,000 rubles per month, while the maximum reaches only 78,000 If compared are acceptable considering that special training or higher education is

[02:14] not required for work But for Moscow the figures are small, but for example, employees of official order pickup points earn much more If you did not understand, that is, official rices Where you come, you work for the money that

[02:28] Where you come, you work for the money that just compare on IPX rices, the rate is also 2,000 in full for your entire working day, and at the official one, I always got from 6,000 and could reach

[02:43] 15,000 rubles From 6,000 per shift sounds more solid, but is it worth the wasted nerves of this money or is it better to find a job or part-time work in another field I'll start from the origins I watched a large number of videos and interviews with the owners of the points

[02:56] opening your own pickup point is not so difficult, you just need to have a small capital case scenario, you will reach breakeven in about 6 months. But this is in an pickup points have to be closed due to unprofitability or transported to another

[03:11] point. And this is additional costs and there are a lot of such stories on the Internet. Crimea and went into the red even in the second or third month of work, or a pursuit of a simple business ended up in the red by 250,000 rubles. Some pickup points

[03:26] work at zero or in a small plus in the hope that someday they will begin to pay off as the market grows. This is all to the fact. Why are the salaries at those pickup points opened by individual entrepreneurs so small? Fines are a separate topic. Video. Yes, there are a lot of them, they

[03:38] are imposed on employees and on pickup points in general. There is no escape from this. Fines in general. There is no escape from this. Fines are deducted at 25% of the salary. This all goes are deducted at 25% of the salary. This all goes for Substituted goods because you

[03:51] brought the goods to you in a package different from the one it was supposed to go in. It turns out that this is also considered a substitution. Each employee has their own rating, which affects their salary. In general, as far as our rating is concerned, the employee's rating affects

[04:07] our rating is concerned, the employee's rating affects the extra pay or minus. If your rating drops below 497, then your salary, your

[04:19] day worked, money is deducted from this day worked. Agree, it's accidentally put one star, then the employee will be fined for this because there is no way to dispute a negative review. There are plenty of such examples when

[04:32] reviews simply because they are not familiar with the rules of the site. A guy once came to a young girl wanting to return a cosmetic pencil for 90 rubles. Only here is a nuance: according to the recent rules, returns can

[04:45] so Alina could not fulfill the client's request. He stands at least, he just blocks the way. least, he just blocks the way. 15, 20, 25 minutes pass and he is like this. You can

[05:00] talk to my The girl said, "Why can't I return it?" I explain again on the phone why I can't return it. Just to spend so much time for 90 rubles for a pencil, to

[05:12] Just to spend so much time for 90 rubles for a pencil, to spend so many nerves. spend so many nerves. I explain this to her. No, I don't know. It's written in your rules. Why is this so? And he, mmm, from the fact that he should accept it and leave, he

[05:26] from the fact that he should accept it and leave, he starts looking for some photos, starts looking for some photos, screenshots, rules from two or three thousand years ago. He's so stupid. He cuts out a screenshot for me and, you know,

[05:40] underlines with an arrow where I can read it. As a result, the upset client wrote a huge star. The question arises. Why couldn't they just give him a written refusal? right to do this. So it turns out that we could

[05:53] stood at the pickup point for two hours, left dissatisfied and wrote a dissatisfied review. Although it was all his fault. It seems to me that it would have been faster to drive to the desired pickup point. Well, okay, let's actually

[06:07] boundaries when clients start hitting on employees of the pickup point. A girl, well, such a young girl, probably about twenty years old, came. Judging by everything from the conversation and behavior, I realized that she was a lesbian, so she was

[06:21] hitting on me. Another interesting thing was that very nice grandparents were always coming over, they were so nice, they were always treating me to candy. In general,

[06:33] guests don't always flirt sweetly with the employee, some are more intrusive. I was also approached by a forty-year-old man. I remembered a story that for six months, if anything, a forty-

[06:49] five-year-old man, give or take, was hitting on me when I was 21. I said, "No, uncle, I'm not interested. I don't want this. He invited me to the theater, to go with him to a concert, to

[07:01] go hiking with him, to go on a trip with him, to go somewhere else." it often happens with other employees of the pickup point. And as I understand it, this is already a local meme

[07:13] warehouse. It's strange that the girl's fine just turned out to be twice as high. As come specifically to quarrel. I had some, you know,

[07:25] minimal conflict situations, but this is the most Such a memorable one that I told before they yelled at me often very often people like to say something like a very often people like to say something like a sharashkina office or or allow themselves to

[07:38] just swear there tell you to get lost right swear there tell you to get lost right in your face but as long as you don’t react to this as long as you are normally about it just neutral then in

[07:52] just neutral then in principle they are those Nothing, as if there are people who come specifically to quarrel, they really feel that they start throwing goods at innocent employees I

[08:06] had a man, a construction set came to him, he opens this construction set, not only that, he pours it out, he says There is one part missing I say Well, come on, like age and part missing I say Well, come on, like age and your sweat and just throws this

[08:19] construction set, it also breaks, it flies at me I say I ca it flies at me I say I ca n’t Well, I understand, I’m sitting here Like this, I say I can’t accept this construction set and in the end I told him that I

[08:33] damaged, he just threw this construction set at me and left, that’s too much It would seem logical that the girl didn’t pack this for him herself designer Well, who cares? The blogger's subscribers are particularly interested

[08:48] treta syndrome at a pickup point. In fact, as the girl says, there are no problems with it most health or ask a couple of uncomfortable questions, but some show a little advice on how to get rid of an incurable disease. I had a situation

[09:04] with a woman. She came to me several times when I constantly worked at the same point in Moscow. She came five times. Well, she asked there, "Cough, do n't cough." I said, "I have nervous tics, I have the wrong tics, and on the fifth time,

[09:17] she comes and says, "Girl, you just need to pray, just go to church, everything will be fine." What's called, the workers' life hacks arrived. I wonder if behave correctly in stressful situations regarding stressful situations and

[09:33] working with people in general. Of course, they didn't teach anything, so what do we expect? If the pickup point is located next to a liquor store, you can safely expect not the most sober customers lot of alcoholics come to me for alcohol, but they were kind, they

[09:47] just confused the point, and a woman also apparently confused the point. She comes in and just goes to my warehouse, I'm watching on the cameras that she is going to my warehouse. I go out and I'm like, where are you, she's like, for wine. I say, for what kind of

[10:01] wine do we have at the pickup point for orders, rice, and there are these huge letters, just there are these huge letters, just purple, she's like, I'm for wine. I say, for what kind of wine is good that at least you can sleep and sober up right there, I didn't go to bed. And sometimes this happens, a

[10:14] fitting room and fell asleep hugging a beer, probably the basis. But if this lady initiative, then there are cases when customers are locked in the pickup point against their will, and a from the pickup point after ordering Aris until she paid a fine of 108,000 rubles.

[10:31] the fault of the seller, the girl was only released from captivity with the help of security forces, the employees were trained, and the company fines They decided to write it off and not charge employees, so I came for an aromatic candle from SVB. And they

[10:43] by the way. If you decide to open your own pick-up point, be prepared for competition that is not always fair. If the owner of a neighboring pick-up point doesn't like that you order several hundred different products for your point and then cancel them. The

[10:57] a lot of time processing all these returns. And they have a very cluttered large number of carpets ordered probably by mistake. And this is what the customer area looks like if there is simply not enough space in the warehouse

[11:10] Some competitors order some small item and after the return they give one star and the rating of the pick-up point immediately drops. If the manipulation is can completely demand that the pick-up point be closed due to low ratings.

[11:22] They ask to carry out fraud through friends or relatives so as not to be caught. Sometimes the neighboring pick-up points reaches the point that they order manure or cat litter, which they emit. The smell permeates the entire warehouse and customer area. You're unlikely

[11:34] place where, to put it mildly, it's hard to breathe. The following incident involved a Muscovite employee dissatisfied with the service. The conflict occurred in the capital a year ago. Two men were hospitalized. In the comments, a witness allegedly wrote

[11:47] Some even supported the actions of the shooter and said that this is how insolence should be dealt with. I condemn the shooting. They ticked the box on social media. What other provocative topics do we have? Oh, right, cats at the pickup point. They certainly

[12:01] exist. Not long ago, a fifteen-year-old schoolgirl got a job at the Ozone warehouse. She was putting her colleague, the courier. As a result, the girl was identified by cameras and underage girl, Gangster Shi, they found 40 packages with an unknown substance and black

[12:15] electronic scales. But this is something from the category of trash stories. If you still have a little warning from the former employees: the girls have to because the couriers usually bring a batch and dump it in the middle. In fact, there aren't

[12:29] batch and dump it in the middle. In fact, there aren't adequate people come, the main contingent is a woman from 30 to 45; it's just that not everyone updates. The 100 ruble return fee was also initially met with hostility by everyone. Although

[12:42] sometimes things reach the point of complete absurdity; for example, this grandmother was allowed to take also grab mats from the fitting room. One customer couldn't stand it when some man insulted a pickup point employee and decided to intervene. Then I'll have to blur

[12:56] the footage, but the men got into a fight right at the pickup point, and in the end, they shook hands and went their separate ways. It turned out comical. Here's a girl threatening young employees with a blunder. They conflict, but there are also cute stories, for example, the case with the grandmother who

[13:09] showed employees a photo of her cat instead of a QR code. Well, So, a pickup point is I've heard from employees. There are also inadequate workers, for example. I won't show this video in full, but the guy

[13:22] reason for the conflict is unknown, but as a result, an ambulance was called for the elderly man, and the police dealt with the aggressor. By the way, this is Moscow again, but most often, the employee himself is fight or conflict, and if he says that he can't help you with delivery or

[13:37] and write to the technical support of the marketplace itself. And that was all the stories for today. Write in the comments. How often do you order something from marketplaces? And pickup points to spoil someone's mood, quarrel, and

[13:50] spoil someone's mood, quarrel, and generally create a real conflict and chaos? Maybe you have your own interesting stories and your own motivation. Please write interested. Subscribe to my Telegram channel. It can be fun there.

[14:03] Not very, but I hope that It was more fun with you, Sani Kharchenkov. Like the bell and subscribe to my YouTube channel. See you soon, guys. channel. See you soon, guys. [music]

[14:28] kissed N [music]