Build a Free AI Chatbot in Minutes (No Coding Required)

[00:00] Today, I'm going to show you how to build your own 

[00:06] with absolutely no coding. I made this video 

[00:13] for the Kevin Cookie Company that can answer 

[00:17] and even log support requests automatically. 

[00:23] chatbot directly on your website so customers 

[00:29] Zapier chatbots connect to all your existing 

[00:34] your bot can actually take action, like creating 

[00:39] it incredibly powerful for real businesses. I'm 

[00:46] follow along, all you need is a Zapier account, 

[00:51] in the description and as a pinned comment. Once 

[00:57] side and go down to chatbots, which is where you 

[01:03] need any coding experience. Now Zapier gives me 

[01:09] build a starting point automatically based on my 

[01:14] this video, I'll choose create from scratch 

[01:19] customize the bot. Right down here, we can give 

[01:24] the cookie helper. Once you enter a name, let's 

[01:29] we can set up its personality and its behavior. On 

[01:35] This is where you tell your bot how to greet 

[01:40] respond. For the greeting, I'll keep it simple and 

[01:45] we have the directive box. This is the main 

[01:51] the default looks good, but I do need to customize 

[01:55] you are an exceptional customer support 

[01:59] questions and provide resources about, 

[02:04] so let's enter in information about the Kevin 

[02:08] a variety of cookies. Now, the rest of this 

[02:12] specify the style of the communication for 

[02:16] other rules. This one's very important. Your 

[02:22] from that knowledge source. In a moment, we'll 

[02:26] and it'll use that to answer questions. We 

[02:32] Once all of this looks good, down at the very 

[02:36] add the information that the chat bot will use to 

[02:42] side, let's click on the knowledge tab. This is 

[02:47] and even Zapier tables. Let's start by adding 

[02:52] I'll click on this button. This opens up a 

[02:56] first source. I'll start with the website. I'll 

[03:01] the website for the Kevin Cookie Company. Down 

[03:05] subpages. I'll check that box, and then right over 

[03:10] found a number of different subpages. Let's check 

[03:14] the knowledge source. I’ll go with recipes, 

[03:18] go with Clippy's Scrumptious Cookie. Down below, 

[03:23] different sources into its knowledge base. Next, 

[03:29] find a response in our knowledge source. Now 

[03:34] without knowledge sources. Now, I'd rather have 

[03:38] select show a custom message, and it'll simply 

[03:43] it making up information. In the bottom right-hand 

[03:48] have our first source. Let's try adding one more. 

[03:53] source. This opens up that same dialogue again. 

[03:58] I'd like to add an FAQ file that I have stored in 

[04:04] have to start by connecting your Google Docs 

[04:09] the top right-hand corner, I'll add a connection. 

[04:14] setting up your account, you'll see the connection 

[04:19] file that you would like to include as part of 

[04:23] I see the Kevin Cookie Company FAQ. I'll select 

[04:27] corner, let's now add the source. Right up 

[04:32] sources. Our bot's getting a lot smarter. Before 

[04:37] Right up here, we have knowledge settings, and 

[04:42] response when it can't find an answer. I'm good 

[04:47] right of that, we also have schedule all. This 

[04:53] these knowledge sources. This is useful if you 

[04:58] say a menu or maybe new policies. You can define 

[05:04] on, and right over here, you could also specify 

[05:09] automatically stay up to date without me having 

[05:14] I'll click on save, and the beautiful thing is 

[05:18] if I update the Google Doc, that information will 

[05:24] I specified. Let's now shift to the logic tab. 

[05:29] we can add extra actions and controls to your 

[05:35] contact information from users. Underneath that, 

[05:41] have a Zap, and at the very bottom, we even have 

[05:46] If you haven't heard of a Zap before, maybe you're 

[05:51] in Zapier that connects two or more apps together. 

[05:57] and how to build them, I have a dedicated Zapier 

[06:02] In my case, if the chatbot can't answer a 

[06:07] collect their information so I can follow up. So, 

[06:13] this page, I'll create a new table to store 

[06:17] the different types of fields that the chatbot 

[06:22] the customer. So, I have the name, the email, the 

[06:25] I don't know if I need a customer's company, so 

[06:30] on add field, I can also add additional custom 

[06:35] these three work well. Right here, I could define 

[06:40] of a conversation, after a few messages, when 

[06:44] need this when the chatbot cannot provide an 

[06:49] everything else looks good, so let's click on 

[06:54] can see the table with the three fields, the name, 

[06:58] so let's jump back to the chatbot. Right up 

[07:03] logic looks good, so over on the left-hand 

[07:07] is where we can adjust the look and feel of the 

[07:12] the logo, the embed icon, and down below, you 

[07:17] let's choose an avatar. Click on choose image, and 

[07:23] and that'll now upload him. Let's go down a little 

[07:28] I'll click on custom color, and let's go with 

[07:34] I'll click on save changes. Over on the right-hand 

[07:38] have that nice modern and sleek white background, 

[07:44] he's waving at us. How cute. Over on the left-hand 

[07:49] where you can connect your chatbot to services 

[07:54] or you could even build your own from scratch. 

[08:00] through these different platforms. Now you could 

[08:05] if you want even more advanced workflows. 

[08:09] simple and just focus on the chatbot itself.

[08:14] Over on the left-hand side, let's now shift 

[08:18] model powers your chatbot. Right up on top, we 

[08:23] GPT 4.1 Mini, or 4.0 Mini. Those are the default 

[08:29] to even more models, right up here, you could 

[08:35] and then those different models can power 

[08:39] the creativity that your chatbot can take. Now I'm 

[08:44] looks good. Now that everything's set up, let's 

[08:49] I have the preview window. Here I could talk to it 

[08:55] common questions to make sure it responds the way 

[09:01] below, I'll type in what are your store hours, 

[09:05] I can see the store hours, and everything appears 

[09:09] pulling from the knowledge I added earlier. 

[09:15] down below, let's type in another question. How 

[09:20] We don't have that information on the website, 

[09:24] that. Since it doesn't know the answer, right 

[09:28] then it also asks me for information, like the 

[09:33] support team can follow up. Testing here is quick 

[09:38] adding it to a website. In the top right-hand 

[09:43] "Share," and we have a few different options. 

[09:49] this chatbot. Now, I don't need any assistance, 

[09:54] you can get a public link that you can share with 

[09:59] they can then interact directly with the chatbot.

[10:04] looks like. And if we go back, you can also 

[10:09] two different options. You can place it on your 

[10:15] or you can place it in line onto your website. 

[10:20] so I'll click on this option, and down below you 

[10:25] go with a script right here, and let's copy the 

[10:31] using Google Sites, but this works with WordPress, 

[10:37] on the right-hand side in the Insert menu, I'll 

[10:42] and here I can paste in the code, click on Next, 

[10:47] let's center it. So, it's right here in 

[10:50] and there I can see the chat bot appear on the 

[10:55] click on Publish, and let's see what it looks 

[10:59] and here I see Chip the Cookie Helper. Let's jump 

[11:04] Where are you located? And then let's submit 

[11:09] Cookieville, USA. Back within Zapier, I can 

[11:15] see how customers and people are interacting 

[11:20] the left-hand side under the Review category, 

[11:25] what customers are asking. We can check for any 

[11:29] on those interactions. For example, here I asked 

[11:35] with the correct address from the knowledge base. 

[11:39] you can also check how it's performing over time. 

[11:45] Here you can track the number of conversations, 

[11:50] and as more people use the bot, this page will 

[11:55] the sentiment score, and you have additional 

[12:00] are asking and how well the bot's responding. 

[12:06] customer support chat bot for the Kevin Cookie 

[12:11] to learn more about building Zaps or connecting 

[12:16] tutorial linked in the description. Thanks for